Team Lead (Telco)

TELUS Digital; Metro Manila; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Career growth

Coaching

Competitive compensation

Team culture

Job summary

TELUS Digital in Manila is seeking a hands-on Team Lead to coach and steer an outbound sales team. You will own sales performance, customer interactions, and coaching to deliver TELUS SMB outcomes.

You’ll work on the floor, with data, and in the huddle to drive both customer experience and sales results. Responsibilities include pipeline health, quick qualification, and cross-functional collaboration, while building a high-performing sales culture.

Qualifications

• Proven experience leading outbound sales teams.
• Strong coaching and development skills for frontline reps.
• Ability to drive sales results while ensuring customer satisfaction.

Responsibilities

• Lead a team of Outbound Sales Specialists and own performance metrics.
• Drive pipeline health, conversion, and revenue targets.
• Ensure end-to-end outbound sales journey from discovery to close.

Skills

Leadership

Coaching

Sales leadership

People management

English communication

Tools

CRM systems

Job description

We're looking for a hands-on people leader ready to own both the customer experience and the sales outcome, coaching a team of outbound Sales Specialists to turn every customer call into the right solution.

Who We Are

TELUS is one of Canada's largest and most respected digital technology and telecommunications companies — with over $20 billion in annual revenue and a reputation for innovation, inclusion, and putting customers first. From connectivity and mobility to cybersecurity and AI, TELUS is shaping the future of how Canadians live and work.

At the heart of that growth is TELUS Small Medium Business (SMB), one of the fastest-growing segments in the company. Our Outbound Sales team is often the very first voice a customer hears, and as Team Lead, you'll lead the team that makes that first impression count.

Your Role

You will lead a team of Outbound Sales Specialists, owning the full performance equation — service, sales, and coaching. This role is accountable for driving sales performance and quality customer interactions across an integrated portfolio of TELUS Business products, while ensuring every customer interaction reflects TELUS values.

You'll be hands-on: on the floor, in the data, and in the huddle — driving both the customer experience and the sales result.

Candidates will be accountable for sales performance, pipeline health, customer journey execution, productivity, and team development. He/She will translate Canadian SMB sales strategies into strong frontline execution while building a high-performing sales culture

Your Role

Performance Ownership: Own your team's sales and revenue targets, balancing conversion, productivity, pipeline health, and customer experience to deliver strong business results.

Pipeline Management: Drive healthy pipeline creation and progression, ensuring opportunities are qualified, followed up on, and advanced through the sales funnel with minimal leakage.

Customer Sales Journey: Ensure reps consistently execute the end-to-end outbound sales journey—from campaign sales motion and discovery through solution presentation, objection handling, close and first bill review.

Coaching-First Leadership: Lead regular 1:1s, call coaching, and real-time feedback to strengthen sales behaviours, improve conversion, and build rep capability.

Data-Driven Action: Use Lead and Lag KPIs—including connect rates, conversion, pipeline progression, talk time, productivity, and attainment to identify trends and turn insights into targeted action.

Talent Development: Identify and develop top talent, building a strong bench of future leaders while supporting career growth across TELUS SMB sales motions.

Clear Communication: Translate TELUS product, campaign, and sales strategy into clear direction and consistent execution across your teams.

Cross-Functional Partnership: Partner with Canadian Sales, Workforce Operations, Enablement, Quality, Analytics, and other teams to remove barriers, improve the customer journey, and maximize sales performance.

What's In It For You

• Career Growth & Development: Access leadership development and hands-on coaching experience, with clear pathways to advanced roles within TELUS SMB, TELUS Digital, or across TELUS.
• Coaching & Mentorship: Learn directly from experienced sales and operations leaders across TELUS SMB.
• Competitive Compensation Package: A strong base salary plus incentive opportunities tied to team performance.
• Competitive Compensation Package: An above-market base salary, plus uncapped commission, with accelerator bonus of up to 200%
• A Team Worth Joining: Join a high-performance team that genuinely invests in each other — collaborative, competitive, and motivated by shared wins.

What do you bring?

• Leadership Mindset: A coaching-first approach to leadership, with accountability for both team results and individual development.
• Operational Fluency: Comfort managing shrinkage, staffing, and performance data in a fast-paced, high-volume environment.
• Strong Communication Skills: Verbal and written proficiency in English with the ability to clearly articulate vision, goals, and feedback.
• Adaptability & Resilience: A positive, flexible attitude amid evolving technology, tools, and changing business needs.
• Genuine Growth Mindset: Eagerness for continuous learning and building a long-term career within a global, high-performance organization.
• Availability: Ability to work 11am to 8pm est , Monday–Friday, with weekends as required

Preferred, but not required, the right attitude goes a long way here!

• Previous sales leadership, contact centre operations, or workforce management experience
• Familiarity with CRM and contact centre tools (Salesforce, Genesys Cloud, or similar)
• Background in technology, telecommunications, or SaaS sales is an asset