Operations Team Lead & Process Coach

Unisys; Cagayan de Oro; On-site; PHP 223,000 - 357,000; Full time

Job summary

Unisys seeks a detail-oriented professional in the Philippines to support client services, compliance and related teams. You will handle data entry, claims processing, and banking-related admin tasks, ensuring accurate processing within set timeframes.

You will coordinate daily site operations, provide coaching to junior staff, and participate in projects to implement new initiatives and onboarding of clients. Equal opportunity employer.

Qualifications

• Experience in data entry, claims processing or related admin tasks.
• Ability to coordinate with multiple teams to ensure timely service delivery.
• Strong attention to detail and quality targets.

Responsibilities

• Liaises with Client Services & Support, Compliance and related teams to coordinate service/product ordering, delivery, processing and payment.
• Performs administrative duties including data entry for client enterprise and claims processing/review.
• Ensures all transactions are processed within quality targets and timeframes.
• Troubleshoots data processing issues and provides timely resolution.
• Acts as point of contact on complaints and assists in reporting/resolution.

Skills

Data entry

Administrative duties

Stakeholder liaison

Customer service

Education

High School Diploma or GED

Tools

MS Office

Job description

Unisys seeks a detail-oriented professional in the Philippines to support client services, compliance and related teams. You will handle data entry, claims processing, and banking-related admin tasks, ensuring accurate processing within set timeframes.

You will coordinate daily site operations, provide coaching to junior staff, and participate in projects to implement new initiatives and onboarding of clients. Equal opportunity employer.