Civil Registry Data & Client Support Specialist

Unisys; Quezon City; On-site; PHP 180,000 - 300,000; Full time

Job summary

Unisys in the Philippines seeks a Data Process support professional to join our service delivery team. You will assist clients by phone, email, chat, or other channels, process orders and changes, and maintain transactional records.

You will ensure accurate data entry and provide excellent service to clients and stakeholders. Entry-level position requires a High School Diploma or GED and typically under 2 years of related experience.

Qualifications

• High School Diploma or GED required.
• Less than 2 years’ experience in area of responsibility.
• Strong communication and multitasking abilities.

Responsibilities

• Provides Data Process support within an assigned service or product area.
• Assists clients via phone, email, chat or other channels – answering inquiries, resolving complaints or providing information.
• Handles and processes product/service orders/requests.
• Handles transactions associated with product/service changes.
• Enters and updates transactional information into databases, spreadsheets or other systems.
• Handles and processes payments.
• Maintains accurate records of client interactions, service requests, transactions and changes.
• Maintains and delivers excellent service and relationships with client, franchises and other stakeholders.
• Develops understanding of and adheres to regulatory requirements and Unisys standards and policies.
• Escalates complex issues per established protocol.
• May have direct client interface.

Skills

Data entry

Customer support

Communication

Education

High School Diploma or GED

Tools

Excel

Job description

Unisys in the Philippines seeks a Data Process support professional to join our service delivery team. You will assist clients by phone, email, chat, or other channels, process orders and changes, and maintain transactional records.

You will ensure accurate data entry and provide excellent service to clients and stakeholders. Entry-level position requires a High School Diploma or GED and typically under 2 years of related experience.