Data Processing & Client Support Specialist

Unisys; Cebu City; On-site; PHP 180,000 - 240,000; Full time

Job summary

Unisys in Cebu City, Philippines is seeking an entry-level Data Process Associate to support service delivery in a fast-paced BPO environment. You will assist clients by phone, email, or chat, handle orders and service changes, and enter transactions into databases.

This role emphasizes accurate record-keeping, adherence to regulatory and Unisys policies, and escalation of complex issues. A high school diploma or GED and up to two years of relevant experience are required, with equal opportunity

Qualifications

• High School Diploma or GED required.
• Generally, less than 2 years’ experience in area of responsibility.

Responsibilities

• Provides Data Process support within an assigned service or product area.
• Assists clients via phone, email, chat or other channels – answering inquiries, resolving complaints or providing product / service information.
• Handles and processes product, service or other orders / requests.
• Handles transactions associated with product / service changes.
• Enters and updates transactional information into databases, spreadsheets or other systems.
• Handles and processes payments.
• Maintains accurate records of client interactions, service requests, transactions and changes.
• Maintains and delivers excellent service and relationships with client, franchises and other supported stakeholders.
• Develops understanding of and adheres to regulatory requirements and Unisys business process outsourcing standards and policies.
• Escalates complex and difficult to resolve issues per established protocol.
• May have direct client interface.

Education

High School Diploma or GED

Job description

Unisys in Cebu City, Philippines is seeking an entry-level Data Process Associate to support service delivery in a fast-paced BPO environment. You will assist clients by phone, email, or chat, handle orders and service changes, and enter transactions into databases.

This role emphasizes accurate record-keeping, adherence to regulatory and Unisys policies, and escalation of complex issues. A high school diploma or GED and up to two years of relevant experience are required, with equal opportunity