Team Leader - Civil Registry

Unisys; Cagayan de Oro; On-site; PHP 223,000 - 357,000; Full time

Job summary

Unisys seeks a detail-oriented professional in the Philippines to support client services, compliance and related teams. You will handle data entry, claims processing, and banking-related admin tasks, ensuring accurate processing within set timeframes.

You will coordinate daily site operations, provide coaching to junior staff, and participate in projects to implement new initiatives and onboarding of clients. Equal opportunity employer.

Qualifications

• Experience in data entry, claims processing or related admin tasks.
• Ability to coordinate with multiple teams to ensure timely service delivery.
• Strong attention to detail and quality targets.

Responsibilities

• Liaises with Client Services & Support, Compliance and related teams to coordinate service/product ordering, delivery, processing and payment.
• Performs administrative duties including data entry for client enterprise and claims processing/review.
• Ensures all transactions are processed within quality targets and timeframes.
• Troubleshoots data processing issues and provides timely resolution.
• Acts as point of contact on complaints and assists in reporting/resolution.

Skills

Data entry

Administrative duties

Stakeholder liaison

Customer service

Education

High School Diploma or GED

Tools

MS Office

Job description

What success looks like in this role:

• Liaises with stakeholders including Client Services & Support, Compliance and related teams to coordinate service / product ordering, delivery, processing and payment.
• Performs all required administrative duties in a timely and accurate manner (i.e., data entry / input for client enterprise, claims processing / review, banking and other outsourced types of service.
• Ensures all transactions / enquiries are processed accurately and within agreed upon quality targets and timeframes.
• Troubleshoots data processing issues and provides timely resolution.
• Serves as a point of contact on complaints and problems logged and assists in the reporting and resolution of such complaints and problems.
• Identifies process improvements and recommends opportunities to enhance client services.
• Coordinates and plays a lead role in daily site operational activities.
• Provides process related coaching and advice for less experienced team members.
• Leads or participates in projects to implement new initiatives, onboard new clients or enhance existing processes.

You will be successful in this role if you have:

• High School Diploma or GED required
• Generally, 2-4 years’ experience in area of responsibility

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.

Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn. https://www.unisys.com/unisys-legal/recruiting Notice for U.S. Applicants: Unisys is an Equal Opportunity Employer – Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity