Operations Team Lead: Global Logistics & Service Excellence

FedEx Express México; Angeles; On-site; PHP 420,000 - 660,000; Full time

Job summary

FedEx Express México seeks an Ops Team Leader to provide daily coordination across operational and clerical teams, ensuring efficient workflows and high-quality service. The role encompasses scheduling, documentation, and resolving customer inquiries to maintain strong client relationships.

The position emphasizes on-road operations management, contract sourcing, and strict adherence to safety standards for handling dangerous goods, contributing to reliable and compliant logistics operations.

Qualifications

• Experience coordinating daily operational tasks across teams.
• Ability to schedule and document administrative tasks.
• Strong customer service orientation and issue resolution.
• Familiarity with safety standards for handling goods.
• Contract sourcing and vendor negotiation basics.

Responsibilities

• Provide daily coordination support to operational and clerical teams.
• Assist the manager with scheduling, documentation, and communication.
• Oversee service assurance and customer service activities, addressing inquiries and resolving issues promptly.
• Manage on-road operations, including handling, dispatch, pick up, and delivery processes to ensure timely service.
• Implement and maintain quality management practices to uphold service standards and customer satisfaction.
• Monitor and control network operations to optimize efficiency and minimize disruptions in service.
• Support the customer service and support group in resolving customer queries and enhancing client relationships.
• Manage contract sourcing and negotiations to secure reliable service providers and vendors.
• Ensure compliance with regulations and safety standards for handling dangerous goods during operations to mitigate risks.

Skills

Operations coordination

Customer service

Documentation

Quality management

Safety compliance

Vendor management

Job description

FedEx Express México seeks an Ops Team Leader to provide daily coordination across operational and clerical teams, ensuring efficient workflows and high-quality service. The role encompasses scheduling, documentation, and resolving customer inquiries to maintain strong client relationships.

The position emphasizes on-road operations management, contract sourcing, and strict adherence to safety standards for handling dangerous goods, contributing to reliable and compliant logistics operations.