Ops Team Leader

FedEx Express México; Angeles; On-site; PHP 420,000 - 660,000; Full time

Job summary

FedEx Express México seeks an Ops Team Leader to provide daily coordination across operational and clerical teams, ensuring efficient workflows and high-quality service. The role encompasses scheduling, documentation, and resolving customer inquiries to maintain strong client relationships.

The position emphasizes on-road operations management, contract sourcing, and strict adherence to safety standards for handling dangerous goods, contributing to reliable and compliant logistics operations.

Qualifications

• Experience coordinating daily operational tasks across teams.
• Ability to schedule and document administrative tasks.
• Strong customer service orientation and issue resolution.
• Familiarity with safety standards for handling goods.
• Contract sourcing and vendor negotiation basics.

Responsibilities

• Provide daily coordination support to operational and clerical teams.
• Assist the manager with scheduling, documentation, and communication.
• Oversee service assurance and customer service activities, addressing inquiries and resolving issues promptly.
• Manage on-road operations, including handling, dispatch, pick up, and delivery processes to ensure timely service.
• Implement and maintain quality management practices to uphold service standards and customer satisfaction.
• Monitor and control network operations to optimize efficiency and minimize disruptions in service.
• Support the customer service and support group in resolving customer queries and enhancing client relationships.
• Manage contract sourcing and negotiations to secure reliable service providers and vendors.
• Ensure compliance with regulations and safety standards for handling dangerous goods during operations to mitigate risks.

Skills

Operations coordination

Customer service

Documentation

Quality management

Safety compliance

Vendor management

Job description

At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change.

FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce.

What can you expect as a FedEx team member?

Career Mobility and Development

When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.

Total Compensation and Benefits Package

We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws.

We will reasonably accommodate team members and third parties with physical and mental disabilities.

Ops Team Leader

• Provide daily coordination support to operational and clerical teams, ensuring smooth workflow and task completion across various departments.
• Assist the manager with administrative tasks such as scheduling, documentation, and communication to facilitate efficient operations.
• Oversee service assurance and customer service activities, addressing inquiries and resolving issues promptly.
• Manage on-road operations, including handling, dispatch, pick up, and delivery processes to ensure timely service.
• Implement and maintain quality management practices to uphold service standards and customer satisfaction.
• Monitor and control network operations to optimize efficiency and minimize disruptions in service.
• Support the customer service and support group in resolving customer queries and enhancing client relationships.
• Manage contract sourcing and negotiations to secure reliable service providers and vendors.
• Ensure compliance with regulations and safety standards for handling dangerous goods during operations to mitigate risks.