Ops Team Leader: Drive Operations & Team Performance

FedEx; Angeles; On-site; PHP 400,000 - 640,000; Full time

Job summary

FedEx is a global express transportation leader, committed to people, service and integrity. This role provides day-to-day coordination and administrative support to operational and clerical teams, ensuring seamless workflow and timely task completion.

You will oversee on-road operations, service assurance, and customer queries, while supporting vendor sourcing and compliance with safety standards to minimize risks and uphold FedEx service excellence.

Qualifications

• Daily coordination of operational and clerical teams, ensuring smooth workflow.
• Assist the manager with scheduling, documentation, and communication.
• Oversee service assurance and customer service activities, addressing inquiries.

Responsibilities

• Manage on-road operations including dispatch, pickup, and delivery processes.
• Implement and maintain quality management practices to uphold service standards.
• Monitor and control network operations to optimize efficiency and minimize disruptions.
• Support the customer service group in resolving queries and enhancing client relationships.
• Manage contract sourcing and negotiations to secure reliable service providers and vendors.
• Ensure compliance with regulations and safety standards for handling dangerous goods during operations.

Skills

Coordination

Administrative support

Team leadership

Customer service

Vendor management

Regulatory compliance

Safety standards

On-road operations

Job description

FedEx is a global express transportation leader, committed to people, service and integrity. This role provides day-to-day coordination and administrative support to operational and clerical teams, ensuring seamless workflow and timely task completion.

You will oversee on-road operations, service assurance, and customer queries, while supporting vendor sourcing and compliance with safety standards to minimize risks and uphold FedEx service excellence.