Operations Support VA

VA Masters; Bacoor; On-site; PHP 201,000 - 335,000; Full time

Job summary

VA Masters seeks an Administrative and Operations Support Assistant to streamline logistics and warehouse delivery workflows. You will manage ClickUp tasks, enter proof-of-delivery data, and support customer communications via phone and email.

The ideal candidate is organized, comfortable with project management tools, and capable of handling phone-based inquiries. The role emphasizes accuracy, reliability, and the ability to adapt as processes are automated, with opportunities to grow

Qualifications

• Proficient data entry with high accuracy and attention to detail.
• Strong phone communication and professional email etiquette.
• Ability to work independently and stay organized under minimal supervision.
• Willingness to learn ClickUp and other PM tools as needed.

Responsibilities

• Create and manage tasks in ClickUp for incoming logistics jobs.
• Enter new job details into POD software to keep drivers informed.
• Respond to customer emails regarding shipment and load status.
• Answer phone calls from customers about delivery status and inquiries.
• Make outgoing calls to customers for updates or sales-related conversations.
• Support daily warehouse and delivery coordination tasks.
• Assist with process improvements as automation expands.
• Maintain accurate records across systems.

Skills

ClickUp

Data entry

Phone communication

Independent work

Written communication

Tools

ClickUp

Job description

Job Summary

We're looking to add a reliable and detail-oriented Administrative and Operations Support Assistant to help streamline our logistics and warehouse delivery operations. This role involves managing tasks in ClickUp, handling proof-of-delivery data entry, and supporting customer communications via phone and email. The ideal candidate is organized, comfortable navigating project management tools, and confident handling phone-based customer interactions.

Key Responsibilities

• Create and manage tasks in ClickUp for incoming logistics jobs
• Enter new job details into proof-of-delivery software so drivers have accurate information
• Respond to customer emails regarding shipment and load status
• Answer incoming phone calls from customers regarding delivery status and general inquiries
• Make outgoing calls to customers when needed, including occasional sales-related calls
• Support day-to-day warehouse and delivery coordination tasks
• Assist with process improvements as tasks become automated over time
• Maintain accurate and up-to-date records across systems

Mandatory Skills

• Comfortable navigating project management tools such as ClickUp (willingness to learn if not already familiar)
• Strong data entry accuracy and attention to detail
• Confident and professional phone communication skills
• Reliable, detail-oriented, and able to work independently
• Strong written communication skills for email correspondence

Preferred Skills

• Prior experience in logistics, warehousing, or delivery/courier operations
• Experience with proof-of-delivery software
• Experience with phone systems such as OpenPhone, Google Voice, or RingCentral
• Comfortable taking on expanded responsibilities as processes become automated

Why Join Us

This is a great opportunity to join a growing team where your role can expand over time as processes are automated and refined. You'll enjoy a collaborative environment with room to take on more responsibility as you prove your skills.