Customer Service and Data Entry VA

Tavor Perry; Ilagan; On-site; PHP 300,000 - 420,000; Full time

Job summary

Tavor Perry in the Philippines seeks an Administrative and Operations Support Assistant to streamline logistics and warehouse delivery operations. You will manage ClickUp tasks, enter proof-of-delivery data, and support customer communications via phone and email.

The ideal candidate is organized, comfortable with project management tools, and capable of handling phone-based inquiries while maintaining accurate records across systems.

Qualifications

• Experience with ClickUp or willingness to learn.
• Excellent data entry accuracy.
• Confident phone communication.
• Reliable, detail-oriented, able to work independently.
• Strong written communication for emails.

Responsibilities

• Create and manage tasks in ClickUp for incoming logistics jobs.
• Enter new job details into proof-of-delivery software so drivers have accurate information.
• Respond to customer emails regarding shipment and load status.
• Answer incoming phone calls from customers regarding delivery status and general inquiries.
• Make outgoing calls to customers when needed, including occasional sales-related calls.
• Support day-to-day warehouse and delivery coordination tasks.
• Assist with process improvements as tasks become automated over time.
• Maintain accurate and up-to-date records across systems.

Skills

ClickUp

Data entry

Phone communication

Written communication

Independent work

Tools

Proof-of-delivery software

OpenPhone

Google Voice

RingCentral

Job description

Job Summary:

We're moving to fill a reliable and detail-oriented Administrative and Operations Support Assistant role to help streamline our logistics and warehouse delivery operations. This role involves managing tasks in ClickUp, handling proof-of-delivery data entry, and supporting customer communications via phone and email. The ideal candidate is organized, comfortable navigating project management tools, and confident handling phone-based customer interactions.

Key Responsibilities:

• Create and manage tasks in ClickUp for incoming logistics jobs

• Enter new job details into proof-of-delivery software so drivers have accurate information

• Respond to customer emails regarding shipment and load status

• Answer incoming phone calls from customers regarding delivery status and general inquiries

• Make outgoing calls to customers when needed, including occasional sales-related calls

• Support day-to-day warehouse and delivery coordination tasks

• Assist with process improvements as tasks become automated over time

• Maintain accurate and up-to-date records across systems

Mandatory Skills:

• Comfortable navigating project management tools such as ClickUp (willingness to learn if not already familiar)

• Strong data entry accuracy and attention to detail

• Confident and professional phone communication skills

• Reliable, detail-oriented, and able to work independently

• Strong written communication skills for email correspondence

Preferred Skills:

• Prior experience in logistics, warehousing, or delivery/courier operations

• Experience with proof-of-delivery software

• Experience with phone systems such as OpenPhone, Google Voice, or RingCentral

• Comfortable taking on expanded responsibilities as processes become automated

Why Join Us:

This is a great opportunity to join a growing team where your role can expand over time as processes are automated and refined. You'll enjoy a collaborative environment with room to take on more responsibility as you prove your skills.