Operations Specialist

Element Ops; Philippines; On-site; PHP 500,000 - 750,000; Full time

Job summary

Element Ops is seeking an Operations Specialist to bring structure to fast-moving operations, coordinate day-to-day tasks, manage work orders, and support client accounts. You’ll collaborate with leadership to align teams and improve internal processes as priorities evolve in a growing startup.

The role emphasizes ownership, exceptional communication, and the ability to translate information from multiple channels into actionable work streams, with a strong focus on operational efficiency.

Qualifications

• 3+ years in operations or related field.
• 1+ year remote/work-from-home experience.
• Startup experience preferred.
• Experience supporting multiple stakeholders and cross-functional teams.
• Exceptional attention to detail with accuracy across priorities.
• Excellent written communication with clients and teams.
• Ability to translate emails/Slack/meetings into structured, actionable work.
• Strong ownership mindset; proactive problem solving.
• Experience creating or improving SOPs and onboarding docs.
• Proficient in Google Workspace, Slack, Notion, Airtable, Asana.
• Comfort with AI tools like Claude or ChatGPT.

Responsibilities

• Create, manage, and maintain work orders in our operations platform using client emails, calls, Slack, and other channels.
• Translate complex information into clear work orders by organizing tasks, schedules, inventory, and assignments.
• Monitor active and overdue work daily and follow up with field operators to prevent delays.
• Coordinate with clients, account managers, and field operators to communicate updates and resolve issues.
• Support new client onboarding by configuring work orders, workflows, and processes in the platform.
• Prepare structured daily leadership reports highlighting priorities, active work, risks, blockers, and progress.
• Develop and maintain SOPs, onboarding guides, and knowledge base documentation.
• Identify workflow gaps and propose process improvements to scale operations.
• Take ownership of day-to-day responsibilities and adapt to changing priorities in a startup.

Skills

Operations coordination

Project coordination

Account coordination

Dispatch support

Logistics

Cross-functional collaboration

Communication skills

Attention to detail

Ownership mindset

Problem solving

Tools

Google Workspace

Slack

Notion

Airtable

Asana

Job description

We're looking for an Operations Specialist who enjoys bringing structure to fast-moving operations and solving problems before they become bigger issues.

This isn't a role where you simply follow a checklist. You'll work directly with leadership to coordinate day-to-day operations, manage work orders, support client accounts, improve internal processes, and keep teams aligned across multiple moving pieces.

The ideal person is highly organized, communicates exceptionally well, takes ownership without waiting to be asked, and enjoys working in an environment where priorities evolve as the business grows.

Responsibilities

• Create, manage, and maintain work orders in our proprietary operations platform using information gathered from client emails, phone calls, Slack conversations, and other communication channels.
• Translate complex or incomplete information into clear, accurate work orders by organizing task instructions, schedules, inventory details, and operator assignments.
• Monitor active and overdue work daily, proactively identify potential delays or SLA risks, and follow up with field operators to keep projects on track.
• Coordinate with clients, account managers, and field operators to communicate updates, confirm schedules, resolve operational issues, and ensure successful execution.
• Support new client onboarding by configuring work order types, workflows, and operational processes within the platform.
• Prepare structured daily reports for leadership, including operational priorities, active work, risks, blockers, and progress updates.
• Develop and maintain SOPs, onboarding guides, and internal knowledge base documentation to support consistent and scalable operations.
• Identify workflow gaps, recommend process improvements, and help build repeatable systems that improve operational efficiency as the business grows.
• Take ownership of day-to-day operational responsibilities while adapting quickly to changing priorities in a fast-paced startup environment.

Requirements

• 3+ years of experience in operations, operations coordination, account coordination, project coordination, dispatch support, logistics, customer operations, or a related field.
• 1+ year of experience working in a remote or work-from-home setup
• Previous startup experience is highly preferred.
• Experience supporting multiple stakeholders, client accounts, or cross-functional teams in a fast-paced environment.
• Exceptional attention to detail with the ability to maintain accuracy across multiple moving priorities.
• Excellent written communication skills with the ability to communicate clearly and professionally with clients, operators, and internal teams.
• Ability to analyze information from emails, Slack conversations, meetings, or other communication channels and turn it into structured, actionable work.
• Strong ownership mindset with the ability to work independently, proactively solve problems, and adapt to changing priorities without constant direction.
• Experience creating or improving SOPs, onboarding documentation, and operational processes.
• Proficient in Google Workspace, Slack, Notion, Airtable, Asana, or similar collaboration tools.
• Comfortable using AI tools such as Claude, ChatGPT, or similar platforms to improve productivity and operational efficiency.
• Must have a stable internet connection and a reliable workspace.