Operations Support Specialist

Intelassist; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Job summary

Intelassist is seeking a dedicated customer support specialist to serve buyers and artists for a leading online art gallery client. The role focuses on timely, empathetic responses, Zendesk ticket handling, and cross-functional collaboration to ensure smooth orders and shipments.

You will join a fast-paced, collaborative team in a night shift aligned with the U.S. Pacific Time Zone, starting with onsite onboarding for two to four weeks before transitioning to remote work.

Qualifications

• 1–2 years of customer service experience; luxury sales preferred.
• Passion for art and helping collectors and artists.
• Professional written and spoken English proficiency.
• Excellent written and verbal communication skills.
• Ability to meet deadlines with high attention to detail.
• Strong time management and organizational skills; multitask.
• Team player with a flexible approach.
• Comfortable using Slack, email, Zoom, etc.
• Comfortable using AI tools to improve productivity and accuracy.

Responsibilities

• Respond to inquiries from buyers and artists aiming for KPI achievement and satisfaction.
• Use Zendesk to resolve or escalate inquiries per processes.
• Monitor shipments and liaise with Logistics for fast, safe arrivals.
• Coordinate with Operations, Curatorial, and Product to resolve complex orders.

Skills

Customer service

English proficiency

Communication

Time management

Multitasking

Team player

Tools

Zendesk

Job description

Employment Type: Full-Time Employment
Work Setup: Onsite onboarding for two to four weeks, followed by a transition to a remote setup.
Work Schedule: Night Shift (Following U.S. Pacific Time Zone)
Location: Eastwood, Libis, Quezon City

Job Description:

The client is the world's leading online art gallery, established with the goal of helping people all over the world, connect with art and artists they love. We offer an unparalleled selection of paintings, drawings, sculpture, and photography at a wide range of prices, and provide artists worldwide with an expertly curated environment in which to exhibit and sell their work. Based in Los Angeles, Saatchi Art is redefining the experience of buying and selling art, making it welcoming and accessible for artists and collectors alike.

Duties and Responsibilities:

• Resolve, investigate, and respond to inquiries from buyers and artists in a supportive, friendly, and helpful manner which results in KPI achievement and high satisfaction.
• Effectively use the Zendesk ticketing system and follow appropriate processes and procedures to resolve inquiries or elevate as needed.
• Monitor shipments and liaise with our Logistics Team to ensure fast and safe arrival.
• Work cross-functionally with Operations, Curatorial, and Product teams to resolve complex and long-lead order situations and ensure a well-coordinated and streamlined service process.

You’ll be successful if you like staying busy, helping people, and navigating a fast-changing, dynamic, exciting, collaborative environment. You must be patient, empathetic, and passionately communicative. Support specialists should be able to put themselves in their customersʼ shoes and advocate for buyers and artists when necessary.

Qualifications:

• 1-2 years of customer service experience, luxury sales preferred
• A passion for fine art and helping collectors of art and artists
• Zendesk experience is a plus.
• Professional proficiency in written and spoken English
• Excellent written and verbal communication skills
• Ability to meet deadlines and a high attention to detail
• Strong time management and organizational skills, with an ability to multitask
• Team player with a flexible approach
• Comfortable using technology as a primary form of communication (i.e. Slack, email, Zoom, etc.)
• Comfortable using AI tools (e.g., Claude or similar) to improve productivity, research, and written communication while exercising sound judgment and maintaining accuracy
• Not afraid to wear multiple hats—no job being too small or too large

We’re casual and informal, but we work hard and work responsibly. A pleasant and supportive demeanor goes a long way.

WHY INTELASSIST?

We grow together. We value your effort. We aim to empower you.