Operations Support Specialist

Intelassist; Philippines; Hybrid; PHP 279,000 - 446,000; Full time

Job summary

IntelAssist is seeking a Customer Service Specialist to support buyers and artists for a leading online art gallery. You will handle inquiries, use Zendesk, and coordinate with Logistics to ensure timely shipments from Eastwood, QC. The role starts with onsite onboarding for two to four weeks, then transitions to remote work while following U.S.

Pacific Time. Night shifts align with PT hours. Ideal candidates have 1-2 years in customer service, a passion for art, and excellent written and spoken

Qualifications

• 1-2 years of customer service experience; luxury sales preferred.
• Passion for fine art; helping collectors and artists.
• Proficient in written and spoken English; strong communication.
• Experience with Zendesk and basic collaboration tools (Slack, Zoom).
• Ability to meet deadlines with high attention to detail; strong time management.

Responsibilities

• Resolve inquiries from buyers and artists in a friendly, helpful manner to achieve KPI targets and high satisfaction.
• Utilize Zendesk ticketing system and follow processes; escalate when needed.
• Monitor shipments and coordinate with Logistics for fast, safe arrivals.
• Collaborate with Operations, Curatorial, and Product teams to resolve complex orders and ensure smooth service.

Skills

Customer service

English

Written communication

Verbal communication

Time management

Multitasking

Team player

Tech-savvy

AI tools

Tools

Zendesk

Slack

Zoom

Job description

Employment Type: Full-Time Employment
Work Setup: Onsite onboarding for two to four weeks, followed by a transition to a remote setup.
Work Schedule: Night Shift (Following U.S. Pacific Time Zone)
Location: Eastwood, Libis, Quezon City

Job Description

The client is the world's leading online art gallery, established with the goal of helping people all over the world, connect with art and artists they love. We offer an unparalleled selection of paintings, drawings, sculpture, and photography at a wide range of prices, and provide artists worldwide with an expertly curated environment in which to exhibit and sell their work. Based in Los Angeles, Saatchi Art is redefining the experience of buying and selling art, making it welcoming and accessible for artists and collectors alike.

Duties And Responsibilities

• Resolve, investigate, and respond to inquiries from buyers and artists in a supportive, friendly, and helpful manner which results in KPI achievement and high satisfaction.
• Effectively use the Zendesk ticketing system and follow appropriate processes and procedures to resolve inquiries or escalate as needed.
• Monitor shipments and liaise with our Logistics Team to ensure fast and safe arrival.
• Work cross-functionally with Operations, Curatorial, and Product teams to resolve complex and long-lead order situations and ensure a well-coordinated and streamlined service process.

You'll be successful if you like staying busy, helping people, and navigating a fast-changing, dynamic, exciting, collaborative environment. You must be patient, empathetic, and passionately communicative. Support specialists should be able to put themselves in their customersʼ shoes and advocate for buyers and artists when necessary.

Qualifications

• 1-2 years of customer service experience, luxury sales preferred
• A passion for fine art and helping collectors of art and artists
• Zendesk experience is a plus.
• Professional proficiency in written and spoken English
• Excellent written and verbal communication skills
• Ability to meet deadlines and a high attention to detail
• Strong time management and organizational skills, with an ability to multitask
• Team player with a flexible approach
• Comfortable using technology as a primary form of communication (i.e. Slack, email, Zoom, etc.)
• Comfortable using AI tools (e.g., Claude or similar) to improve productivity, research, and written communication while exercising sound judgment and maintaining accuracy
• Not afraid to wear multiple hats—no job being too small or too large
• We're casual and informal, but we work hard and work responsibly. A pleasant and supportive demeanor goes a long way.

Why IntelAssist?

We grow together. We value your effort. We aim to empower you.