Operations Support & Process Improvement Lead

JD.com Inc.; Madrid; On-site; PHP 3,771,000 - 6,285,000; Full time

Job summary

JINGDONG Logistics is seeking a capable Business Support System Developer to design cross-department collaboration processes, document SOPs, and streamline operations across the supply chain. The role focuses on automating workflows and building robust data interfaces within a fast-paced, global logistics network.

You will build dashboards to monitor fulfillment efficiency, support ad-hoc business needs, and lead full lifecycle projects with an emphasis on data-driven decision making.

Responsibilities

• Design and continuously improve cross-departmental collaboration processes (e.g., requirement alignment, resource allocation, project advancement).
• Build business data monitoring dashboards (e.g., fulfillment efficiency, resource utilization).
• Special Task Support: coordinate ad-hoc needs and ensure closed-loop delivery.
• Lead the full lifecycle management of key projects, monitor risks, optimize resource allocation.
• Identify inefficient links in processes and drive system upgrades to reduce manual work.

Job description

JINGDONG Logistics is seeking a capable Business Support System Developer to design cross-department collaboration processes, document SOPs, and streamline operations across the supply chain. The role focuses on automating workflows and building robust data interfaces within a fast-paced, global logistics network.

You will build dashboards to monitor fulfillment efficiency, support ad-hoc business needs, and lead full lifecycle projects with an emphasis on data-driven decision making.