Advisor, Process Improvement & Innovation

APL Logistics; Makati; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

APL Logistics seeks a seasoned leader to drive regional transformation projects across Asia, implementing global standards and continuous improvement programs. You will optimize Order-to-Cash processes, collaborate with ROE and GBS centers, and ensure alignment with the global blueprint and local needs.

The role requires strong PM and CI background, experience in cross-cultural environments, and proficiency with process mapping and data analysis to deliver measurable outcomes.

Qualifications

• At least 8 years of proven project management and continuous improvement experience in logistics.
• Experience managing Order-to-Cash process improvements.
• Experience working in cross-cultural environments with virtual, global teams.
• Excellent verbal and nonverbal communication skills.
• Experience with process mapping and value stream mapping tools such as ARIS.
• Strong change management skills and practical experience.
• Ability to influence without formal authority.
• Knowledge of Lean, Six Sigma, PMP or PRINCE2.
• Familiarity with Agile, Scrum, Lean and Six Sigma frameworks and problem solving.
• Experience in automation, digitization and technology-driven improvements.

Responsibilities

• Lead rollout of transformation solutions within the region.
• Drive OTC process improvements to enhance KPIs and productivity.
• Coordinate with global counterparts on improvement strategies.
• Standardize processes to align with global blueprint.
• Collaborate with ROE directors and GBS centers to identify projects.
• Establish metrics to monitor profitability and support revenue analysis.
• Conduct root-cause analysis and implement sustainable solutions.
• Review customer escalations and address gaps between metrics and data.
• Manage day-to-day business process analysis and optimization.
• Work with stakeholders to define TO-BE processes and ensure targets are met.

Skills

Project management

Continuous improvement

Cross-cultural collaboration

Change management

Communication

Problem solving

Leadership

Lean Six Sigma

Agile/Scrum

Strategic thinking

Tools

ARIS

Power BI

Tableau

SAP

Job description

Lead projects across Asia, ensuring the successful implementation of process changes and driving continuous improvement across the region. Implement global standards and programs to improve operational performance and business outcomes.

Job Responsibilities

Functional

• Manage the successful rollout of transformation solutions within the assigned region.
• Drive ongoing Order-to-Cash (OTC) process improvements to enhance KPIs and productivity.
• Coordinate with global counterparts on business improvement strategies.
• Drive standardization and compliance with the global blueprint.
• Work closely with Regional Operations & Engineering (ROE) directors and Global Business Service (GBS) Centers to identify improvement projects.
• Establish metrics to monitor profitability and support revenue analysis.
• Conduct root-cause analysis through direct observation, facts, and data. Recommend and take ownership of solutions that address core issues and deliver results.
• Review customer escalations to understand operational gaps, critically examining discrepancies between metrics and anecdotal evidence.
• Manage day-to-day business process analysis and optimization to improve overall organizational performance.
• Work with key stakeholders to understand processes, root causes, and outcomes. Establish metrics and audit processes to ensure goals are met and improvements are sustained.
• Analyze operational and performance data to identify opportunities to align business processes with information technology, documentation, and physical and financial flows.
• Partner with business teams to resolve upstream issues affecting the customer experience.
• Lead internal efficiency and productivity initiatives.
• Document AS-IS business processes and support the definition of TO-BE processes in line with the global target model and local requirements.
• Standardize logistics processes and harmonize performance targets in line with APLL operational targets and business needs.
• Provide expertise in Lean Manufacturing and other continuous improvement methodologies, supported by practical application experience.
• Serve as the subject matter expert for projects requiring changes to existing processes.
• Mentor and develop employees for leadership positions, building regional and global career paths for high-performing talent.
• Foster a culture of accountability through exemplary leadership and clearly defined objectives and KPIs.
• Manage resources, address staff performance issues, identify training needs, review productivity, and support local recruitment.
• Collaborate with subregional directors and country managers to achieve cost-saving targets.
• Ensure functional teams achieve financial and business objectives.
• Manage functional budgets, control and reduce costs, and optimize investments.
• Uphold and enforce the company’s financial standards and policies.
• Prepare and submit annual budgets to senior management. Monitor, control, and report results monthly to ensure budget targets are achieved.

Qualifications

Required

• At least 8 years of proven project management and continuous improvement experience, preferably in the logistics industry.
• Experience managing Order-to-Cash process improvements.
• Experience working in cross-cultural environments and comfort collaborating within virtual, global teams.
• Excellent verbal and nonverbal communication skills.
• Experience with process mapping and value stream mapping tools, such as ARIS.
• Strong change management skills and practical experience.
• Demonstrated ability to influence without formal authority.
• In-depth knowledge of continuous improvement methodologies, including Lean and Six Sigma, as well as project management and business analysis.
• Detailed understanding of Agile, Scrum, Lean, and Six Sigma frameworks, techniques, and methods, with advanced problem-solving skills.
• Project management certification, such as PMP or PRINCE2.
• Experience in automation, digitization, digitalization, and other technology-driven improvement projects.

Preferred / Additional Advantages

• Formal qualifications in project management methodologies, process improvement, Lean Six Sigma, and analytical tools.
• MOST certification or other time-motion practitioner credentials.
• Experience with business intelligence tools and systems, such as Power BI, Tableau, SAP, or similar platforms.