Collections Operations Team Lead - Credit Operations, MariBank

MariBank Philippines, Inc.; Manila; On-site; PHP 669,600 - 1,116,000; Full time

Job summary

MariBank Philippines, Inc. is seeking a Collections Team Lead to oversee a team of collections specialists, ensuring adherence to policies and regulations while driving efficiency in digital credit operations.

You will mentor staff, coordinate with stakeholders, and manage daily collection activities. The role also focuses on QA/compliance, preparing regulatory reports, and leading continuous improvement projects.

Qualifications

• Bachelor's degree in Banking/Finance or related field.
• 3–6 years of experience as Digital Credit Operations Lead or related role.
• Ability to assemble, interpret and apply data for decision making.
• Experience presenting to executives or senior management is a plus.

Responsibilities

• Supervise collections activities daily and guide team members to follow policies.
• Regularly evaluate performance and provide training to improve team skills.
• Monitor productivity and implement improvement strategies.
• Ensure accuracy of credit documentation and regulatory reports.
• Identify opportunities for process optimization and drive continuous improvement.
• Generate and analyze reports on credit processing metrics and KPIs for management.

Skills

Leadership

Team management

Data analysis

Cross-functional collaboration

Critical thinking

MS Excel

Google Sheets

Education

Bachelor's degree in Banking and Finance

Tools

MS Excel

Google Sheets

Job description

Job Description

The Collections Team Lead oversees a team of collections specialists to ensure compliance with internal policies and regulations. Also leads projects to improve operational efficiency, liaise with stakeholders and clients, and resolve escalated issues while supporting team members.

The Collections Team Lead oversees a team of collections specialists to ensure compliance with internal policies and regulations. Also leads projects to improve operational efficiency, liaise with stakeholders and clients, and resolve escalated issues while supporting team members.

Management of Credit Processing and Collections Teams

• Supervise collections activities daily.
• Guide and support team members to follow policies and procedures.
• Regularly evaluate performance and provide training to improve team skills.
• Monitor team productivity and efficiency, implementing improvement strategies as needed.

Quality Assurance / Compliance

• Ensure accuracy and completeness of all credit documentation.
• Implement necessary measures to enhance quality.
• Ensure compliance with both internal policies and procedures, and external regulations such as BSP issuances and other applicable laws.
• Ensure timely submission of regulatory reports.

Projects / Continuous Improvement

• Completion of adhoc tasks such as creating and updating of SOPs, assistance in credit policies etc.
• Identify opportunities for process optimization and efficiency gains within digital credit operations.
• Implement best practices and innovative solutions to drive continuous improvement.

Reporting and Analysis

• Generate and analyze reports on credit processing metrics.
• Provide regular updates to management on KPIs

Requirements

• Graduate of any 4-year course (preferably in banking and finance or any related courses).
• At least 3 - 6 years experience as Digital Credit Operations Lead or any related role.
• Can work closely with cross-functional teams and can assemble, interpret and apply critical thinking to data to help counsel decisions.
• Having experience in reporting / presenting to executives or upper management on high level metrics and key strategic decisions is a plus.
• Proficiency in MS Excel and Google Sheets is a plus.
• Open to work in Ortigas, Mandaluyong City and Gateway, Cubao.