Operations Supervisor

J&T Express; Valenzuela; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

J&T Express is seeking an Operations Supervisor to oversee regional operations across Distribution Centers, Delivery Hubs, and Drop Points, ensuring productivity and cost efficiency.

The role requires a degree in business, 3+ years in logistics or e-commerce, and strong leadership, with regular reporting to senior executives and coordination with HQ on development strategies.

Qualifications

• Graduate of Business Administration, Business Management, or similar field.
• At least 3 years of experience, preferably in a related field.
• Strong background in Logistics Operations or E-Commerce.

Responsibilities

• Oversees regional operations across Distribution Centers, Delivery Hubs, and Drop Points for efficiency.
• Trains stakeholders to meet J&T Express standards and objectives.
• Ensures strict SOP compliance and drives continuous improvements.
• Formulates business development strategies with HQ coordination.
• Manages finances to keep branches profitable within budget.
• Leads managers and cross-functional teams toward shared goals.

Skills

Communication skills

Leadership abilities

Organizational skills

Strategic management knowledge

Performance metrics knowledge

Problem-solving

Education

Bachelor's degree in Business Administration / Business Management or similar

Job description

Operations Supervisor assumes overall responsibility for the productive and efficient operations of a J&T Express Region (DP, DH, and DC) by directing all operational aspects of each branches and driving sales at the same time minimizing costs. His/her direct responsibilities include managing both the operations process, embracing design, planning, control, performance improvement, and operations strategy.

QUALIFICATIONS

• Graduate of Business Administration, Business Management, or similar field.
• With at least 3 years experience , preferably in a related field.
• Strong background in Logistics Operations or E-Commerce.

KNOWLEDGE, SKILLS, & ABILITIES

• Exceptional communication and interpersonal skills.
• Proven excellent organizational and leadership abilities.
• Thorough understanding on the optimization of service operations and standards of J&T Express to achieve success.
• Ability to prepare and present report in all mediums.
• Knowledgeable in Strategic Management with strong business acumen.
• Knowledge in performance evaluation metrics.
• Problem-solving abilities and can relate to all levels of organization hierarchy.

DUTIES AND RESPONSIBILITIES

• Oversees the entirety of J&T Express Regional operations to ensure efficiency and prevent operational errors in the Distribution Centers, Delivery Hubs, and Drop Points.
• Trains stakeholders with the J&T Express standard and objectives to be discharged to all Area Managers.
• Establishes firm compliance with J&T Express and SOPs and constantly implement improvements.
• Formulates business development strategies with proper coordination with J & T Headquarters.
• Consistently deals with operational and relational problems by providing (creative) practical solutions to deter further build out of problems that will affect overall business operations.
• Assumes sound financial management to guarantee that branches will be profitable and stay within the expense budget.
• Makes objective evaluation of people and performance using key metrics and immediately addresses issue/s to improve relationships and operations.
• Leads team of managers for effective collaboration towards the attainment of set goals.
• Assist upper management in decision towards business expansion or other business endeavors.
• Regularly reports to senior executives on all progress and issues of the operations within his/her area of control.
• Follows established protocol before making any major decisions involving business process, specifically matters involving legal actions.