OPERATIONS SUPERVISOR

J&T EXPRESS; Pasig; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

J&T Express Philippines is seeking a Branch Operations Manager to oversee the productive and efficient operations of the branches (DP and DH) by directing all operational aspects of each unit and driving sales at the same time minimizing costs. His/her area may vary based on operational exigencies.

The role requires strong leadership, a solid understanding of logistics or e-commerce, and the ability to present reports using various mediums. Extensive experience in management is essential.

Qualifications

• Graduate of Business Administration, Business Management, or similar field.
• With at least 5 years experience as store or business manager, preferably in a related field.
• With proven experience as area manager, store manager, or similar managerial role.
• Strong background in Logistics Operations or E-Commerce.

Responsibilities

• Oversees operations to ensure efficiency and minimize errors.
• Ensures adherence to SOPs across units within accountability.
• Provides practical solutions to operational problems to protect business operations.
• Manages sound financial performance to keep branches profitable within budget.
• Evaluates people and performance using key metrics and addresses issues.
• Leads Supervisors to collaborate toward set goals.
• Assists upper management on expansion or new ventures.
• Reports progress and issues to senior executives regularly.
• Follows protocol before major business decisions involving legal actions.

Skills

Communication skills

Organizational skills

Leadership abilities

Strategic management

Performance evaluation

Problem-solving

Interpersonal skills

Education

Business Administration

Job description

The primary job function is to manage and assume overall responsibility for the productive and efficient operations of the branches (DP and DH) by directing all operational aspects of each branches and driving sales at the same time minimizing costs. His/her area may vary based on operational exigencies.

QUALIFICATIONS

• 1. Graduate of Business Administration, Business Management, or similar field.
• 2. With at least 5 years experience as store or business manager, preferably in a related field.
• 3. With proven experience as area manager, store manager, or similar managerial role.
• 4. Strong background in Logistics Operations or E-Commerce.

KNOWLEDGE, SKILLS, & ABILITIES

• 1. Exceptional communication and interpersonal skills.
• 2. Proven excellent organizational and leadership abilities.
• 3. Thorough understanding on the optimization of service operations and standards to achieve success.
• 4. Ability to prepare and present report in all mediums.
• 5. Knowledgeable in Strategic Management with strong business acumen.
• 6. Knowledge in performance evaluation metrics.
• 7. Problem-solving abilities and can relate to all levels of organization hierarchy

DUTIES AND RESPONSIBILITIES

• 1. Conscientiously oversees operations to ensure efficiency and prevent operational errors.
• 2. Consistently familiarizes self with the standard and objectives to be discharged to all units where he/she is accountable.
• 3. Establishes firm compliance with SOPs.
• 4. Consistently deals with operational and relational problems by providing (creative) practical solutions to deter further build out of problems that will affect overall business operations.
• 5. Assumes sound financial management to guarantee that branches will be profitable and stay within the expense budget.
• 6. Makes objective evaluation of people and performance using key metrics and immediately addresses issue/s to improve relationships and operations.
• 7. Leads team of Supervisors for effective collaboration towards the attainment of set goals.
• 8. Assist upper management in decision towards business expansion or other business endeavors.
• 9. Regularly reports to senior executives on all progress and issues of the operations within his/her area of control.
• 10. Follows established protocol before making any major decisions involving business process, specifically matters involving legal actions.