On-site Operations Supervisor: Lead, Coach & Improve

Angeles City, Pampanga, Philippines; Philippines; On-site; PHP 446,000 - 725,000; Full time

Benefits offered by this job

HMO

Free meals

Shuttle services

Recreational facilities

Career growth opportunities

Job summary

Swak BPO Corp. is seeking an Operations Supervisor to join our on-site team in Clark Freeport Zone. You will lead and coach the operations staff, ensuring efficient day-to-day activities while upholding safety and quality standards.

We value leadership, accountability, and teamwork. The role offers opportunities for growth, with company-promoted salary increases, HMO, complimentary meals, shuttle services, and recreational facilities within the campus.

Qualifications

• 3–5 years of experience in operations or supervisory roles.
• Strong communication and leadership abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Supervise and coordinate day-to-day operational activities to ensure efficiency.
• Lead, coach, and motivate team members to meet performance standards and KPIs.
• Monitor productivity, quality, attendance, and safety metrics; address gaps proactively.
• Implement and enforce operational policies, procedures, and best practices.
• Identify process improvement opportunities and support continuous improvement initiatives.
• Resolve operational issues, escalations, and workflow challenges in a timely manner.
• Partner with cross-functional teams (HR, Quality, Training, Recruitment) as needed.
• Assist with scheduling, staffing, onboarding, and performance management.

Job description

Swak BPO Corp. is seeking an Operations Supervisor to join our on-site team in Clark Freeport Zone. You will lead and coach the operations staff, ensuring efficient day-to-day activities while upholding safety and quality standards.

We value leadership, accountability, and teamwork. The role offers opportunities for growth, with company-promoted salary increases, HMO, complimentary meals, shuttle services, and recreational facilities within the campus.