Operations Specialist (Value Added Services)

Home Credit; Taguig; On-site; PHP 350,000 - 550,000; Full time

Benefits offered by this job

Variable bonus up to 20%

HMO on Day 1

Mental health coverage

Wellness leave

Birthday leave

Internal career mobility

Job summary

Home Credit Philippines is seeking an Operations Specialist in Business Development to support enrollment, billing validation, reporting, and claims monitoring, ensuring smooth day-to-day operations and assisting in product rollouts and process documentation.

You will coordinate with Finance and service providers, analyze reports to spot gaps, and contribute to efficiency projects. The role offers growth across international offices and a supportive, inclusive work culture.

Qualifications

• 2–3 years of experience in insurance, product, or business development.
• Ability to work collaboratively across departments.
• Strong analytical ability to identify gaps and opportunities.

Responsibilities

• Support product rollout, pilot prep, sales management, and back-office activities.
• Create and validate operational reports for VAS products and services.
• Keep product docs and process maps current across departments.
• Manage customer enrollment processes with service providers via reporting.
• Monitor and follow up on claims performance with providers.
• Validate billing statements, invoices, and payments.
• Coordinate with Finance and providers for timely settlements.
• Collaborate with internal teams to fix gaps and improve workflows.
• Document and standardize SOPs for VAS activities.
• Support small projects to boost operational efficiency.

Skills

Analytical skills

Collaboration

Cross-functional work

Job description

Job Description

About the Job

The primary role is to support various operational functions including customer enrollment, billing validation, reporting, and claims monitoring. This role ensures smooth day-to-day operations and supports product rollouts, process documentation, and interdepartmental coordination. The position may also be assigned small-scale projects aimed at improving operational efficiency and service delivery.

What You’ll Do:

• Assist in product rollout, pilot preparation, sales management and back-office activities.
• Create, maintain, and validate operational reports related to Value Added Services (VAS) products and services.
• Ensure all product documentation and process maps are current and properly aligned across departments.
• Manage customer enrollment processes with service providers through reporting and documentation.
• Monitor and follow up on claims performance to ensure timely release and processing by service providers.
• Validate billing statements, invoices, and other payment-related transactions.
• Coordinate with Finance and service providers to ensure accurate and timely settlements.
• Cooperate with internal teams to resolve process gaps and improve operational workflows.
• Document and standardize operational procedures for VAS-related activities.
• Support small-scale projects aimed at enhancing operational efficiency or service delivery.

What You Need To Have:

• At least 2-3 years of experience in insurance, product or business development
• Ability to work in a collaborative environment and elicit support from other departments
• High analytical skills; ability to analyze reports and see gaps for business opportunities

What Can Set You Apart:

• Experience in project management and process improvement
• Up to 20% variable performance-based bonus
• HMO on Day 1 / HMO with dependents
• Access to mental health coverage and wellness partners
• Wellness Leave and Birthday Leave benefits
• Internal Career Mobility
• Opportunity to work and train in our international offices

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.

Job Snapshot

Updated Date

26-06-2026

Department

Business Development

Location

Location Ore Central, NA, Taguig City, Metro Manila, National Capital Region(ncr), Philippines