Operations Specialist (Value-Added Services)

Home Credit Philippines; Philippines; On-site; PHP 320,000 - 440,000; Full time

Benefits offered by this job

Permanent dayshift schedule

Up to 20% variable performance-based"

HMO on Day 1 / HMO with dependents

Access to mental health coverage and 


Wellness Leave

Birthday Leave

Internal Career Mobility

Opportunity to work and train in our国际

Job summary

Home Credit Philippines is seeking an Operations Associate to support enrollment, billing validation, reporting, and claims monitoring, ensuring smooth day-to-day operations and aiding product rollouts. The role involves documentation, cross-functional coordination, and small-scale efficiency projects.

You will contribute to process improvement, data reporting, and collaboration with internal teams and service providers to deliver reliable service delivery.

Qualifications

• At least 2-3 years of experience in insurance, product or business development.
• Ability to work in a collaborative environment and elicit support from other departments.
• High analytical skills; ability to analyze reports and see gaps for business opportunities.

Responsibilities

• Assist in product rollout, pilot preparation, sales management and back-office activities.
• Create, maintain, and validate operational reports related to Value Added Services (VAS) products and services.
• Ensure all product documentation and process maps are current and properly aligned across departments.
• Manage customer enrollment processes with service providers through reporting and documentation.
• Monitor and follow up on claims performance to ensure timely release and processing by service providers.
• Validate billing statements, invoices, and other payment-related transactions.
• Coordinate with Finance and service providers to ensure accurate and timely settlements.
• Cooperate with internal teams to resolve process gaps and improve operational workflows.
• Document and standardize operational procedures for VAS-related activities.
• Support small-scale projects aimed at enhancing operational efficiency or service delivery.

Skills

Insurance/Product/Business development

Collaboration across departments

Analytical skills

Job description

About the Job

The primary role is to support various operational functions including customer enrollment, billing validation, reporting, and claims monitoring. This role ensures smooth day-to-day operations and supports product rollouts, process documentation, and interdepartmental coordination. The position may also be assigned small-scale projects aimed at improving operational efficiency and service delivery.

What You'll Do:

• Assist in product rollout, pilot preparation, sales management and back-office activities.

• Create, maintain, and validate operational reports related to Value Added Services (VAS) products and services.

• Ensure all product documentation and process maps are current and properly aligned across departments.

• Manage customer enrollment processes with service providers through reporting and documentation.

• Monitor and follow up on claims performance to ensure timely release and processing by service providers.

• Validate billing statements, invoices, and other payment-related transactions.

• Coordinate with Finance and service providers to ensure accurate and timely settlements.

• Cooperate with internal teams to resolve process gaps and improve operational workflows.

• Document and standardize operational procedures for VAS-related activities.

• Support small-scale projects aimed at enhancing operational efficiency or service delivery.

What You Need To Have:

• At least 2-3 years of experience in insurance, product or business development

• Ability to work in a collaborative environment and elicit support from other departments

• High analytical skills; ability to analyze reports and see gaps for business opportunities

What Can Set You Apart:

• Experience in project management and process improvement

Job Perks You'll Enjoy:

• Permanent dayshift schedule

• Up to 20% variable performance-based bonus

• HMO on Day 1 / HMO with dependents

• Access to mental health coverage and wellness partners

• Wellness Leave and Birthday Leave benefits

• Internal Career Mobility

• Opportunity to work and train in our international offices

Empower Filipinos with innovative financial solutions at Home Credit Philippines.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We're all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn't matter where you're from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.