Operations Specialist Payments Invoicing And Compliance Projects

Shopee; Manila; On-site; PHP 2,520,000 - 3,781,000; Full time

Job summary

Shopee Philippines is seeking a strategic leader to drive invoicing system automation and tax compliance initiatives across Operations, Tax, Finance, and Product. You will manage end-to-end invoicing projects, align with BIR policies, and champion live rollouts to reduce manual work.

Collaborating with local Tax and Finance teams, you will translate complex regulations into clear guidance for sellers and build a unified invoicing roadmap that balances compliance with a smooth seller experience.

Qualifications

• 3–5 years in finance operations, payment/invoicing, tax technology, fintech, or product operations.
• Strong knowledge of Philippine invoicing requirements and BIR regulations.
• Experience drafting FRFs/BRDs and managing UAT for billing modules.
• Ability to translate complex tax policies into actionable workflows and seller communications.

Responsibilities

• Lead end-to-end invoicing product updates, automation initiatives, and feature enhancements.
• Draft FRFs and secure HOD approvals for live rollouts to reduce manual work.
• Ensure compliance with BIR policies including e-invoicing (EIS) and Form 2307.
• Standardize monthly invoice issuance and quarterly Form 2307 handling.
• Coordinate cross-functional invoicing roadmap with Tax, Finance, Product, and Commercial teams.
• Translate regulatory changes into clear guidance for external sellers.

Skills

Invoicing

Tax compliance

Process re-engineering

System automation

Stakeholder management

Job description

Job Description:

About The Team

This strategic role is focused on leading key invoicing, tax compliance, and billing automation initiatives across our e-commerce platform. Sitting at the intersection of Operations, Tax, Finance, and Product, you will drive project management for end-to-end seller invoicing systems—ensuring seamless BIR regulatory compliance, system feature adoption, and zero-defect reconciliation workflows.

Job Description

• Drive Invoicing System Automation and Feature Adoption:
• Lead end-to-end project management for invoicing product updates, automation initiatives, and tech feature enhancements.
• Champion the drafting of Feature Request Forms (FRFs), secure necessary HOD approvals across Operations and Finance leadership, and oversee live product rollouts to systematically eliminate manual, spreadsheet-based operational workarounds.
• Ensure BIR Tax Compliance and Regulatory Standardization:
• Own the operational alignment and project execution for baseline and evolving Bureau of Internal Revenue (BIR) policies, including electronic invoicing (BIR EIS) and withholding tax frameworks.
• Establish standardized operational logic for monthly invoice issuance, quarterly BIR Form 2307 handling, interim corrections, and automated eligibility/negative tax quarter exclusions.
• Drive Operational Escalation & Issue Resolution Frameworks:
• Serve as the strategic anchor for invoicing troubleshooting across Seller Operations (SO), Business Development (BD), and Customer Service (CS) teams.
• Partner closely with local Tax and Finance teams to investigate root causes of system anomalies, bridge data discrepancies, and implement preventive internal controls.
• Cross-Ecosystem Stakeholder Alignment & Seller Communication:
• Translate complex tax regulations, BIR policy shifts, and platform system changes into clear, structured guidance and communication strategies for external sellers.
• Coordinate across internal stakeholders (Tax, Finance, Product, Commercial) to ensure a single, aligned invoicing roadmap that balances strict regulatory compliance with a smooth seller experience.

Requirements

• A minimum of 3–5 years of professional experience in finance operations, payment/invoicing projects, tax technology, fintech operations, or product operations.

Skills Required

Invoicing & Local Tax Compliance Acumen:

• Strong understanding of Philippine e-commerce invoicing requirements, BIR regulations (e.g., BIR Form 2307, e-invoicing/EIS), and tax reconciliation logic.

Process Re-engineering & System Automation:

• Proven ability to analyze complex, manual invoicing/tax workflows and re‑engineer them into automated, system‑driven solutions alongside Product and Tech teams.

Systems Integration & Functional Ownership:

• Experience writing functional requirements (FRFs/BRDs), defining business logic for tech enhancements, and managing User Acceptance Testing (UAT) and rollouts for billing or invoicing modules.

Regulatory & Commercial Translation:

• Demonstrated skill in translating complex BIR policies and technical system specifications into precise operational workflows and plain-language seller communications.

Strategic Project Management:

• Ability to scope, prioritize, and deliver multiple cross-functional invoicing projects simultaneously, focusing on measurable improvements in compliance, accuracy, and operational efficiency.