Duties and responsibilities for companies of the CloudCFO Group
Invoicing and Billing
- Prepare and issue client invoices accurately and on time, based on approved engagement terms, billing schedules, and service delivery records.
- Confirm billable services, rates, and adjustments with account owners and delivery teams before invoices are released.
- Prepare credit notes, billing adjustments, and re-invoicing with the proper approvals and supporting documents.
- Ensure every invoice meets BIR invoicing requirements, with correct VAT and withholding tax treatment, including foreign currency invoices where applicable.
- Keep the invoice register and billing files complete, organized, and ready for audit and tax review.
- Prepare and arrange the delivery of hard copies of BIR invoices and other supporting documents to clients or other relevant recipients, as required.
- Coordinate with Operations and relevant internal teams to clarify service delivery information, resolve billing discrepancies, and ensure invoices are issued correctly and on time.
Collections and Accounts Receivable
- Own assigned receivable accounts from invoice issuance through settlement, ensuring timely billing, proactive collection follow-ups, accurate payment application, proper documentation, and timely escalation of unresolved issues.
- Monitor the accounts receivable aging and proactively follow up on outstanding invoices through email, phone calls, statements of account, and other appropriate communication channels.
- Comfortable making outbound calls to clients to follow up on overdue payments and obtain payment commitments.
- Send payment reminders on schedule, obtain specific payment commitments or expected settlement dates, document collection activities, and follow through on promised payment dates.
- Handle collection conversations in a firm, professional, and tactful manner while maintaining positive client relationships.
- Escalate overdue, disputed, or non-responsive accounts to the Finance Manager in accordance with established procedures.
- Respond to client billing queries and coordinate with Operations and relevant internal teams to resolve disputes or issues affecting billing and collection.
- Apply payments to the correct clients and invoices, and follow up on short, duplicate, or unidentified payments.
- Collect and track BIR Form 2307 certificates from clients and match them against the related invoices.
- Prepare regular AR aging and collection status reports for management review.
Accounting and Tax Support
- Record sales, cash receipts, and other daily transactions in the accounting system with complete
- Assist with bank reconciliations and reconcile the accounts receivable subledger to the general ledger, for the manager’s review.
- Support month-end closing by preparing AR and revenue schedules, accruals, and journal entries for review.
- Prepare sales and output VAT schedules for tax filings, and help gather documents requested by auditors.
- Assist and support in the processing of client pass-through payments, including payments made on behalf of clients in accordance with approved procedures and client fund arrangements.
- Assist and support in the processing of supplier and vendor payments, ensuring that required supporting documents and approvals are complete.
Support Function to Corporate Services Team
- Coordinate with Project Owners and relevant Finance team members to obtain missing documents, resolve discrepancies, and ensure timely completion of fund-related transactions.
- Maintain an accurate and up-to-date schedule of funds related to Corporate Services projects, including fund requests, disbursements, reimbursements, liquidations, returns, and outstanding balances.
- Review liquidations related to Corporate Services projects and ensure that supporting documents, returns, and outstanding balances are properly recorded and monitored.
- Review and process Fund Requests and reimbursement requests related to Corporate Services projects, subject to applicable approval and funding requirements.
Internal Controls and Process Improvement
- Follow established billing, collection, payment, fund management, and cash handling procedures, and flag exceptions to the manager right away.
- Maintain complete and accurate records of billing, collection activities, payment commitments, and
- Suggest practical improvements to invoicing, collection, payment, and finance workflows, including better use of automation.
- Keep client and billing information confidential, in line with company policy and data privacy requirements.
Qualifications and Key Attributes
- Bachelor’s degree in Accountancy, Finance, or a related field. A CPA license is a plus.
- 1 to 2 years of experience in invoicing, billing, and collections or accounts receivable, preferably in an accounting or professional services firm.
- Experience handling client-facing billing and collection activities, including direct coordination with client contacts.
- Experience using QuickBooks Online (QBO) and Xero
- Proficient in Microsoft Excel and Google Sheets.
- Experience using Notion or similar workflow/project management platforms.
- Working knowledge of Philippine invoicing, VAT, and withholding tax requirements.
- Strong verbal and written communication skills, with confidence in communicating directly with clients.
- Comfortable making outbound calls to clients, particularly for payment and collection follow-ups.
- Assertive, persistent, proactive, and results-oriented, with the ability to consistently follow through on outstanding balances and payment commitments.
- Firm but professional and tactful when handling difficult collection conversations, billing disputes, or
- Strong problem-solving and conflict-resolution skills when addressing client concerns and billing
- Strong attention to detail and organization, particularly in maintaining accurate billing, AR, collection, and supporting records.
- Ability to manage multiple tasks, prioritize responsibilities, and meet billing and collection deadlines.
- Ability to coordinate effectively with Operations and other internal teams to resolve issues affecting billing and collections.
- Adherence to legal regulations, ethical guidelines, and corporate policies in all financial dealings
- Keeps up with changing accounting standards, tax regulations, and technologies