Operations Engineer

Maya; Manila; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Maya is seeking a Technical Operations Engineer in Manila to own root cause analysis, automation design, and resiliency for core services. You will implement automated workflows, dashboards, and robust alerting while reducing incident recurrence and improving uptime.

The role includes 24/7 coverage on a 12x4 shift, collaborating with engineering to harden system design and reliability. You should have a Bachelor’s in CS and 4+ years in SRE/DevOps, plus experience with cloud platforms and

Qualifications

• Bachelor’s degree in CS or related field.
• 4+ years in Technical Operations, SRE/DevOps or similar roles.
• Proficiency in scripting/automation (Python, Bash, JavaScript).
• Strong understanding of monitoring platforms, logs, traces, and metrics.
• Experience with cloud platforms (AWS, GCP, Azure).
• Familiarity with CI/CD pipelines and configuration management tools.
• Exposure to observability solutions (Datadog, Splunk, Dynatrace, Prometheus).

Responsibilities

• Act as escalation point for high-severity incidents.
• Design and develop automation scripts and tools to reduce manual work.
• Build dashboards, alerts, and health checks for meaningful insights.
• Lead RCAs and implement permanent fixes.
• Improve signal-to-noise ratio in monitoring and alerting.
• Collaborate with engineering to strengthen system resiliency and self-healing.
• Document best practices, runbooks, and standards.
• Shift on 12x4 schedule to support 24/7 coverage.

Skills

Automation scripting

Root cause analysis

Observability design

Cloud platforms

CI/CD pipelines

Monitoring/logs

Cross-team collaboration

Continuous improvement

Education

Bachelor's degree in Computer Science

Tools

Datadog

Splunk

Dynatrace

Prometheus

Job description

Technical Operations

Our Mission

Our goal is for everyone to make bolder choices with their finances.

To get there, we're creating an all-in-one ecosystem of financial services for today's generation of goal-getters. That feat takes extraordinary people-those with the guts to challenge the way things are and transform them into something better.

Description

CORE PROFILE

The Technical Operations engineer acts as a subject matter expert, owning root cause analysis, automation design, and resiliency improvements across core services. Core competencies include Advanced Troubleshooting (performing deep diagnostics across infrastructure, applications, and integrations), Root Cause & Postmortem Ownership (leading RCAs and implementing permanent fixes), Automation & Scripting Proficiency (building workflows or tools that eliminate recurring manual effort),Observability Architecture (designing meaningful dashboards, alerting strategies, and health checks), and Continuous Optimization (proactively identifying performance bottlenecks and resiliency gaps). Success is measured by a visible reduction in incident recurrence, automation coverage of repetitive tasks (20– 30%+), improved service uptime, and documented best practices that elevate lower support tiers.

NATURE OF WORK

• Work on shifting schedule (Morning & Mid, 12x4) to ensure 24/7 coverage.
• Act as the escalation point for high-severity and complex technical incidents.
• Perform deep diagnostics across infrastructure, databases, applications, APIs, and integrations
• Design and develop automation scripts, workflows, or tools to eliminate repetitive manual task.
• Integrate automation into operational processes, monitoring, and remediation workflows.
• Design dashboards, alerting strategies, and health checks that provide actionable insights.
• Reduce noise by improving signal-to-noise ratio in monitoring and alerting systems.
• Work with engineering teams to strengthen system design, redundancy, and self-healing mechanisms.
• Document best practices, troubleshooting guides, runbooks, and technical standards.

DISPLAYED SKILL MASTERY

• Advanced Troubleshooting & Diagnostics
• Automation & Scripting Expertise
• Observability & Monitoring Design
• Root Cause Analysis & Postmortem Leadership
• System Performance & Resiliency Optimization
• Cross-Team Communication & Influence
• Continuous Improvement Mindset
• Operational Excellence & Ownership

Required Qualifications

• Bachelor’s degree in Computer Science or related field.
• 4+ years of experience in Technical Operations, Site Reliability Engineering / DevOps or similar roles
• Proficiency in scripting/automation (Python, Bash, JavaScript or similar)
• Solid understanding of monitoring platforms, log aggregation, traces, and metrics
• Experience with cloud platforms (AWS, GCP, Azure)
• Familiarity with automation frameworks, CI/CD pipelines, or configuration management tools.
• Exposure to observability solutions (Datadog, Splunk, Dynatrace, Prometheus, etc.). Experience tuning performance for high-availability or distributed systems.

About Us

Maya is the all-in-one money platform that is bringing Filipinos bolderways to master their money.It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of today’s generation of moneymakers through cutting edge technology.

We lead millions of Filipinos — consumers, businesses,communities, and government agencies alike — into a version ofthe current digital economy that’s more inclusive, transparent,and empowering than ever.

We are powered by the country's only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services.

Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas. https://www.bsp.gov.ph/