Operations Engineer

Maya; Philippines; Presencial; PHP 1 200 000 - 2 100 000; Tempo integral

Resumo da oferta

Maya is hiring a Technical Operations Engineer to own root cause analysis, automation design, and resiliency improvements across core services. You will build workflows, dashboards, and health checks to reduce incident recurrence and increase automation coverage.

The role requires collaboration with engineering teams to strengthen system design and self-healing capabilities. The candidate will work a 12x4 shift schedule to ensure continuous 24/7 coverage, act as escalation point for complex

Qualificações

• Bachelor’s degree in Computer Science or related field.
• 4+ years in Technical Operations, Site Reliability Engineering, or DevOps roles.
• Proficiency in scripting/automation (Python, Bash, JavaScript).
• Solid understanding of monitoring platforms, log aggregation, traces, and metrics.
• Experience with cloud platforms (AWS, GCP, Azure).
• Familiarity with automation frameworks, CI/CD pipelines, or configuration management tools.
• Exposure to observability solutions (Datadog, Splunk, Dynatrace, Prometheus).

Responsabilidades

• Act as escalation point for high-severity incidents.
• Design and develop automation scripts and workflows to reduce manual tasks.
• Integrate automation into operational processes and remediation workflows.
• Create dashboards, alerting strategies, and health checks for actionable insights.
• Improve signal-to-noise ratio in monitoring and alerting systems.
• Work with engineering teams to strengthen design, redundancy, and self-healing mechanisms.
• Document troubleshooting guides, runbooks, and technical standards.
• Shift on a 12x4 schedule to ensure 24/7 coverage.
• Lead RCAs and implement permanent fixes.

Conhecimentos

Advanced Troubleshooting

Automation

Observability

Root Cause Analysis

System Performance

Cross-Team Communication

Continuous Improvement

Operational Excellence

Formação académica

Bachelor’s degree in Computer Science

Ferramentas

Python

Bash

JavaScript

Datadog

Splunk

Dynatrace

Prometheus

AWS

GCP

Azure

CI/CD

Configuration Management

Descrição da oferta de emprego

Our goal is for everyone to make bolder choices with their finances.

To get there, we're creating an all-in-one ecosystem of financial services for today's generation of goal-getters. That feat takes extraordinary people-those with the guts to challenge the way things are and transform them into something better.

To be part of Team Maya is to be Bolder for Better.

Description:

CORE PROFILE

The Technical Operations engineer acts as a subject matter expert, owning root cause analysis, automation design, and resiliency improvements across core services. Core competencies include Advanced Troubleshooting (performing deep diagnostics across infrastructure, applications, and integrations), Root Cause & Postmortem Ownership (leading RCAs and implementing permanent fixes), Automation & Scripting Proficiency (building workflows or tools that eliminate recurring manual effort),

Observability Architecture (designing meaningful dashboards, alerting strategies, and health checks), and Continuous Optimization (proactively identifying performance bottlenecks and resiliency gaps). Success is measured by a visible reduction in incident recurrence, automation coverage of repetitive tasks (20- 30%+), improved service uptime, and documented best practices that elevate lower support tiers.

NATURE OF WORK

• Work on shifting schedule (Morning & Mid, 12x4) to ensure 24/7 coverage.
• Act as the escalation point for high-severity and complex technical incidents.
• Perform deep diagnostics across infrastructure, databases, applications, APIs, and integrations
• Design and develop automation scripts, workflows, or tools to eliminate repetitive manual task.
• Integrate automation into operational processes, monitoring, and remediation workflows.
• Design dashboards, alerting strategies, and health checks that provide actionable insights.
• Reduce noise by improving signal-to-noise ratio in monitoring and alerting systems.
• Work with engineering teams to strengthen system design, redundancy, and self-healing mechanisms.
• Document best practices, troubleshooting guides, runbooks, and technical standards.

DISPLAYED SKILL MASTERY

• Advanced Troubleshooting & Diagnostics
• Automation & Scripting Expertise
• Observability & Monitoring Design
• Root Cause Analysis & Postmortem Leadership
• System Performance & Resiliency Optimization
• Cross-Team Communication & Influence
• Continuous Improvement Mindset
• Operational Excellence & Ownership

REQUIRED QUALIFICATIONS

• Bachelor’s degree in Computer Science or related field.
• 4+ years of experience in Technical Operations, Site Reliability Engineering / DevOps or similar roles
• Proficiency in scripting/automation (Python, Bash, JavaScript or similar)
• Solid understanding of monitoring platforms, log aggregation, traces, and metrics
• Experience with cloud platforms (AWS, GCP, Azure)
• Familiarity with automation frameworks, CI/CD pipelines, or configuration management tools.
• Exposure to observability solutions (Datadog, Splunk, Dynatrace, Prometheus, etc.). Experience tuning performance for high-availability or distributed systems.

About Us

Maya is the all-in-one money platform that is bringing Filipinos bolderways to master their money.It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of today’s generation of moneymakers through cutting edge technology.

Welead millions of Filipinos — consumers, businesses,communities, and government agencies alike — into a version ofthe current digital economy that’s more inclusive, transparent,and empowering than ever.

We arepowered by the country's only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services.

Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas. https://www.bsp.gov.ph/