Operations Specialist

Get-e; Metro Manila; On-site; PHP 300,000 - 540,000; Full time

Benefits offered by this job

Travel reimbursement

Parking at office

Free snacks and refreshments

15 vacation days + 15 sick leave days

Job summary

Get‑e in Manila is seeking a Customer Support Associate to manage inbound and outbound B2B communications with customers and transport partners via Zendesk, verify bookings, and ensure transport details meet operational requirements. You will escalate disruptions and resolve issues within SLAs and follow SOPs across all tasks.

As part of a global operations team, you will collaborate with the Manila and Netherlands teams across rotating shifts, proactively spotting inefficiencies and helping

Qualifications

• Fluent English with strong written and verbal communication.
• Bachelor’s degree.
• Comfortable with rotating shifts, including evenings, nights, weekends and holidays.
• Fast and accurate on a computer (you’ll take a short practical test in the first interview)
• Able to learn and remember processes quickly
• Proactive, a natural problem-solver and a team player

Responsibilities

• Handle inbound and outbound communication with B2B customers and transport suppliers via Zendesk
• Check booking quality and confirm transport details meet operational requirements
• Escalate disruptions and resolve issues within agreed service times (SLAs)
• Follow our standard operating procedures (SOPs) accurately across all tasks
• Spot inefficiencies in how we work and flag them to the Operations Supervisor
• Work closely with our Manila and Netherlands operations teams across shifts

Skills

Fluent English

Education

Bachelor’s degree

Job description

• Handle inbound and outbound communication with B2B customers and transport suppliers via Zendesk
• Check booking quality and confirm transport details meet operational requirements
• Escalate disruptions and resolve issues within agreed service times (SLAs)
• Follow our standard operating procedures (SOPs) accurately across all tasks
• Spot inefficiencies in how we work and flag them to the Operations Supervisor
• Work closely with our Manila and Netherlands operations teams across shifts

Your job

• Handle inbound and outbound communication with B2B customers and transport suppliers via Zendesk
• Check booking quality and confirm transport details meet operational requirements
• Escalate disruptions and resolve issues within agreed service times (SLAs)
• Follow our standard operating procedures (SOPs) accurately across all tasks
• Spot inefficiencies in how we work and flag them to the Operations Supervisor
• Work closely with our Manila and Netherlands operations teams across shifts

Your profile

• Fluent English, with strong written and verbal communication
• Bachelor’s degree
• Comfortable with rotating shifts, including evenings, nights, weekends and holidays
• Fast and accurate on a computer (you’ll take a short practical test in the first interview)
• Able to learn and remember processes quickly
• Proactive, a natural problem-solver and a team player

Why us?

• Travel expense and parking reimbursement: we cover a portion of your travel expenses and parking at the office.
• Experience our service: use our cab service twice a year yourself, anywhere in the world.
• Free snacks and refreshments from the pantry.
• 15 vacation days each year, on top of 15 sick leave days.

About Us

Get‑e is a fast-growing B2B travel tech company based in Amsterdam, building a fully managed 24/7 platform that powers airport transfers and A-to-B travel worldwide. Through a strong network of local partners, our service operates in 110+ countries across 900+ airports and destinations.

We are an international team with 30+ nationalities, working together in a dynamic, fast-paced environment where ideas move quickly and ownership is real.

We work with some of the biggest names in travel, including 70+ airlines and leading global brands, and we are continuing to scale quickly. Recently, we expanded into hotel accommodation for airline crew, opening up an exciting new growth chapter.

At Get‑e, you will be working at the intersection of travel, technology, and global operations across three key areas:

• Airlines: Delivering end-to-end solutions for crew transport and accommodation, from sourcing partners to automating complex operations, all supported by our 24/7 Global Operations Centre in Amsterdam.
• Assistance Companies: Enabling critical travel logistics, supporting the safe repatriation of travelers and movement of medical professionals.
• Travel Partnerships: Powering transfer solutions behind major global brands like Booking.com, Amadeus, Visa, and Mastercard.

If you enjoy solving complex challenges, working in a fast-scaling environment, and building products used around the world, you will fit right in.