Travel Operations Specialist

Aux; Philippines; A distancia; PHP 446.000 - 893.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Food Allowance

Government Benefits

13th Month pay

Work Equipment

Night Differential (hourly rate)

20 Leaves (after 6 months)

Holiday pay (200%/130%)

Overtime pay (max 10.25 hrs/day)

Referral bonus (P10,000)

HMO (after 6 months)

Descripción de la vacante

Aux is seeking an experienced Travel Operations Specialist to coordinate complex travel arrangements, concierge services, and luxury bookings for discerning clients. The role demands exceptional organization, multi-tasking, and ownership of operational excellence in a fast-paced environment.

This remote, full-time position supports active trips and time-sensitive needs across the US Eastern business hours, with flexibility for travel-based spikes and demanding schedules.

Formación

• Minimum 2 years of experience in travel agency operations or related operational role.
• Excellent written and verbal English communication.
• Strong organizational skills and ability to manage multiple bookings and deadlines.
• Experience with invoicing, payment tracking, and admin processes.
• Proficiency in Microsoft Office and CRM systems.

Responsabilidades

• Book and manage air travel via GDS platforms (Amadeus, Galileo, Sabre).
• Handle fare rules, exchanges, reissues, cancellations, and itinerary changes.
• Coordinate hotel, villa, transportation, dining, and experience reservations.
• Research and compare supplier availability, rates, and options.
• Monitor departures and pre-emptively address potential issues.

Conocimientos

Travel operations

Organizational skills

Attention to detail

English communication

Invoicing

CRM systems

MS Office

Herramientas

Amadeus

Galileo

Sabre

Descripción del empleo

We are looking for an experienced Travel Operations Specialist with a strong background in travel operations, hospitality reservations, or luxury travel bookings. This role is ideal for a highly organized professional who thrives in a fast-paced environment, manages multiple priorities effectively, and takes ownership of operational excellence.

This opportunity is with a client we are supporting in the premium travel and lifestyle services sector. They specialize in coordinating complex travel arrangements, concierge services, and personalized experiences for discerning clients worldwide. Their team is committed to delivering seamless service and exceptional attention to detail, ensuring every aspect of the client experience is executed to the highest standard.

NOTE:

This is not a traditional 9-to-5 role. Travel is a dynamic industry, and occasional flexibility may be required to support active trips and time-sensitive operational needs.

Estimated Salary:

The salary for this position has not been finalized yet. Please indicate your expected salary based on your experience in the application form, and we will consider it in our discussions.

Key Responsibilities:

• Book and manage air travel through GDS platforms such as Amadeus, Galileo, or Sabre
• Handle fare rules, ticket exchanges, reissues, cancellations, and itinerary changes
• Coordinate hotel, villa, transportation, dining, and experience reservations
• Research and compare supplier availability, rates, and travel options
• Monitor upcoming departures and proactively identify operational issues before they impact clients

Client & Trip Support

• Prepare and distribute travel documents, confirmations, vouchers, and itinerary packages
• Communicate with clients as needed regarding confirmations, travel documentation, and trip logistics
• Support active travelers during schedule changes, disruptions, and other operational matters
• Assist with travel documentation and visa-related research

Administrative & Financial Support

• Generate and track client invoices
• Reconcile supplier payments and commission records
• Maintain accurate booking records and documentation within CRM systems
• Support reimbursement processing and travel-related accounting tasks
• Ensure all records are accurate, organized, and up to date

Supplier Coordination

• Build and maintain strong relationships with travel suppliers and service partners
• Coordinate confirmations, payments, special requests, and operational follow-ups
• Maintain supplier databases and booking records with a high level of accuracy

Requirements

• Minimum 2 years of experience in travel agency operations, hospitality reservations, travel coordination, or a similar operational role
• Strong organizational skills and exceptional attention to detail
• Ability to manage multiple bookings and deadlines simultaneously
• Excellent written and verbal English communication skills
• Experience with invoicing, payment tracking, and administrative processes
• Proficiency in Microsoft Office, particularly Outlook, Excel, and Word
• Experience using CRM systems
• Ability to work during US Eastern Time business hours

Preferred

• Experience with Amadeus, Galileo, or Sabre
• Familiarity with Zoho CRM, Axus, Travefy, Slack, or similar platforms
• Experience supporting premium or luxury travel services
• Background in bookkeeping, accounting, or travel finance
• Additional language skills are an advantage

What We're Looking For

• Highly organized and process-oriented
• Detail-focused and accurate under pressure
• Resourceful and proactive when solving operational challenges
• Comfortable working in a fast-paced environment with changing priorities
• Dependable, professional, and discreet when handling confidential information
• A collaborative team player who takes ownership of assigned responsibilities

Schedule

• Full-Time Remote
• Monday to Friday
• US Eastern Time core business hours
• Flexibility required during active travel periods and urgent operational situations

Benefits

• Food Allowance
• Government Benefits
• 13th Month pay
• Work Equipment
• Night Differential if applicable (10% of hourly rate)
• 20 Leaves (after 6 months)
• Holiday pay (200% on Regular holidays; 130% on Special holidays)
• Overtime pay (max of 10.25 hrs/day)
• Referral bonus (P10,000 if referral passed and stayed with the company for 3 months)
• HMO (after 6 months)