Senior Travel Consultant

V.Group; Manila; On-site; PHP 290,000 - 469,000; Full time

Job summary

V. Group is seeking a Senior Travel Support specialist to align global operations and optimize travel software usage. You will train staff and customers on in-house GMT products, manage front and mid-office systems, and work with developers to test enhancements while supporting airline ticketing activities.

The role requires strong English communication, time management, and a proactive, team-focused mindset within a multinational travel environment.

Qualifications

• Experience as a business travel consultant is essential.
• Excellent written and verbal communication skills.
• Strong problem-solving and troubleshooting abilities.
• Ability to train staff and customers on GMT products.
• Proficiency with GDS systems, especially Amadeus.

Responsibilities

• Support the Global Operations Director on day-to-day tasks.
• Create and update Smart Keys and build Quality Control Rules.
• Support issues across front and mid-office systems.
• Collaborate with third-party developers to test enhancements.
• Train internal and external customers and staff on GMT products.
• Write user guides and perform troubleshooting and testing.
• Audit and issue airline tickets per GMT rules.
• Ensure correct fare availability and rate information across systems.
• Coordinate with clients and assist when applicable.

Skills

Communication skills

Planning

Organizational skills

Time management

Training skills

Problem solving

Team player

Customer service

English proficiency

Multinational experience

Tools

Amadeus

ProTas

Microsoft Office

Job description

Job Description:

Location Country

Philippines

Work Location

Manila

Who are V?

As a global leader in ship management and marine services, we add value to a vessel’s operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical services, together with supporting management and commercial services, V. has an unrivalled industry knowledge with performance assured. Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent. We are always interested in making contact with talented individuals - people who will demonstrate our values and deliver great service, for internal and external stakeholders.

Overall Purpose of The Job

The Senior Travel Support will work with multiple teams within the business to ensure that there is complete alignment between departments and systems, on the definition of functionality and that the features and benefits of the business platforms are both fully developed and correctly communicated to internal teams and customers alike. Supporting the Administration & Operations departments with technical functionalities, such as Quality Control, Smart Keys, Scripts and GDS support, Mid/back-office processes & functionality, the Senior Travel Support will represent the needs of the staff and customers, developing a rich expertise in operations & administration and their usage of products and use this knowledge to define product capabilities. To promote design and development ideas which ensure that the systems provide increased efficiencies whilst delivering added value. Train and support external/internal customer and staff on in-house products. Work closely with all travel office’s locations worldwide. Work alone and also within a team. Reporting into the Global Director Operations and support with any Ad hoc requirements.

Key Responsibilities And Tasks

• Supporting the Global Operations Director on a day-to-day basis.
• Creating & updating Smart Keys
• Building Quality Control Rules.
• Support issues with all front & mid office systems
• Working with 3rd party developers to test enhancements before going into production.
• Training internal and external customers & staff on GMT products.
• Trouble shooting / fact finding / testing.
• Writing User Guides.
• Auditing and issuance of airline tickets in accordance with airline rules and procedures set by GMT
• Ensure no lower class is available upon ticket issue
• Chief co-ordinator for all airline rates & information matters
• To assist any clients (when applicable)

What can I expect in return?

V. Group can offer you a market leading salary and benefits package, in addition to significant opportunities for career growth and personal development. This a great opportunity to join a true leader in the maritime sector - a company that has exciting plans for future growth.

Essential

• Planning and organisational skills.
• Ability to work to deadlines/ stability under pressure.
• Excellent communication skills written and verbal – able to communicate at all levels internally and external
• High level computer literacy.
• Excellent GDS knowledge (Amadeus preferable).
• Revised Jun 2022
• Time management skills
• Training skills
• Understanding of GDS / back-Office System / Travel product on the market.
• Ability to troubleshoot.
• Proven working experience as a business travel consultant minimum 2/3 years
• Excellent knowledge of travel software (computer reservations systems, GDS systems and online booking tools)
• High level of customer service
• Proficiency in English; knowledge of additional languages is an advantage
• Experience of dealing with Multi nationalities
• Understanding of Corporate and Marine Travel
• Good knowledge of Microsoft products: Excel, Word & PowerPoint
• Ability to present, persuade and communicate effectively
• Ability to train Face to Face and via Ms Teams
• Amicable and approachable
• Professional and assertive
• Team player
• Strong computer skills in particular with Amadeus reservation/pricing system, use of e-mails, word processing.
• Strong experience from airlines or travel department as a ticketing agent.
• Knowledge of the mid-office system (ProTas).
• A positive Outlook and be a self-motivated team player.
• Must be organised, proactive / resourceful.

Desirable

• Always concerned with providing our colleagues a good quality of service, meeting all their needs and fixing the different kind of issues as soon as possible.