Global Travel Operations Specialist (24/7)

Get-e; Metro Manila; On-site; PHP 300,000 - 540,000; Full time

Benefits offered by this job

Travel reimbursement

Parking at office

Free snacks and refreshments

15 vacation days + 15 sick leave days

Job summary

Get‑e in Manila is seeking a Customer Support Associate to manage inbound and outbound B2B communications with customers and transport partners via Zendesk, verify bookings, and ensure transport details meet operational requirements. You will escalate disruptions and resolve issues within SLAs and follow SOPs across all tasks.

As part of a global operations team, you will collaborate with the Manila and Netherlands teams across rotating shifts, proactively spotting inefficiencies and helping

Qualifications

• Fluent English with strong written and verbal communication.
• Bachelor’s degree.
• Comfortable with rotating shifts, including evenings, nights, weekends and holidays.
• Fast and accurate on a computer (you’ll take a short practical test in the first interview)
• Able to learn and remember processes quickly
• Proactive, a natural problem-solver and a team player

Responsibilities

• Handle inbound and outbound communication with B2B customers and transport suppliers via Zendesk
• Check booking quality and confirm transport details meet operational requirements
• Escalate disruptions and resolve issues within agreed service times (SLAs)
• Follow our standard operating procedures (SOPs) accurately across all tasks
• Spot inefficiencies in how we work and flag them to the Operations Supervisor
• Work closely with our Manila and Netherlands operations teams across shifts

Skills

Fluent English

Education

Bachelor’s degree

Job description

Get‑e in Manila is seeking a Customer Support Associate to manage inbound and outbound B2B communications with customers and transport partners via Zendesk, verify bookings, and ensure transport details meet operational requirements. You will escalate disruptions and resolve issues within SLAs and follow SOPs across all tasks.

As part of a global operations team, you will collaborate with the Manila and Netherlands teams across rotating shifts, proactively spotting inefficiencies and helping