Operations & Security Coordinator

iReply Services; Philippines; Hybrid; PHP 420,000 - 540,000; Full time

Benefits offered by this job

Paid Leaves & Birthday Off

Comprehensive Health Insurance

Performance-Based Salary Increase

Annual Salary Adjustments

Employee Recognition

Engaging Team Activities

Job summary

Ireply Services in the Philippines is seeking a full-time Operations & Security Coordinator to support daily operations and security monitoring activities. This hybrid role combines technical and administrative responsibilities, including coordinating with field technicians and managing customer accounts.

The ideal candidate has background in technical support, hardware, networking, devices, and security systems, with experience in CCTV, IP cameras, NVR/DVR, and video surveillance.

Qualifications

• Experience in technical support, hardware, networking, devices, systems administration, security technology, or operations coordination.
• Excellent written and verbal English communication skills.
• Strong organizational and multitasking abilities.

Responsibilities

• Program and configure Uniview camera systems.
• Create and manage camera zones, analytics, and detection settings.
• Review and monitor security events and alarms.
• Assist with live security monitoring and event verification.
• Coordinate with field technicians regarding installations, maintenance, troubleshooting, and service calls.
• Create and maintain customer accounts and monitoring profiles.
• Track service requests, installations, maintenance activities, and customer concerns.
• Prepare reports, proposals, service documentation, and other administrative paperwork.

Skills

Technical support

Hardware

Networking

Security technology

Operations coordination

English communication

CRM systems

Microsoft Office

Google Workspace

Tools

Uniview camera platform

CRM systems

Microsoft Office

Google Workspace

Job description

Operations & Security Coordinator

Company : Ireply Services Job Type : Full Time Philippines

Job Description - Operations & Security Coordinator

We are seeking a full-time Operations & Security Coordinator based in the Philippines to support our daily operations and security monitoring activities.

The ideal candidate will have a background in technical support, hardware, networking, devices, security systems, or operations coordination. Experience with CCTV, IP cameras, NVR/DVR systems, video surveillance, alarm systems, or security monitoring is highly preferred.

This is a hybrid technical and operations role. The successful candidate will assist with security monitoring systems while also managing customer accounts, coordinating with field technicians, tracking service requests, preparing reports, and maintaining organized records.

Training will be provided on the company's systems, procedures, and Uniview camera platform.

Key Responsibilities

Security & Technical Operations

• Program and configure Uniview camera systems.
  
• Create and manage camera zones, analytics, and detection settings.
  
• Review and monitor security events and alarms.
  
• Assist with live security monitoring and event verification.
  
• Perform quality control checks on camera systems and monitoring accounts.
  
• Assist with troubleshooting and support related to cameras, monitoring systems, and connected devices.
  
• Coordinate with field technicians regarding installations, maintenance, troubleshooting, and service calls.
  

Customer & Operations Coordination

• Create and maintain customer accounts and monitoring profiles.
  
• Follow up with existing clients regarding service requests, maintenance, and support.
  
• Track service requests, installations, maintenance activities, and customer concerns.
  
• Coordinate schedules with field technicians, customers, and management.
  
• Maintain accurate and organized customer, project, and monitoring records.
  
• Prepare reports, proposals, service documentation, and other administrative paperwork.
  
• Assist with day-to-day operational and administrative tasks as needed.
  
• Ensure customer and monitoring information is properly updated and documented.
  

Requirements

• Experience in technical support, hardware, networking, devices, systems administration, security technology, or operations coordination.
  
• Strong computer and internet skills.
  
• Excellent written and verbal English communication skills.
  
• High attention to detail and accuracy.
  
• Strong organizational and multitasking abilities.
  
• Ability to follow established procedures and work independently.
  
• Proactive, dependable, and willing to learn new systems and technologies.
  
• Ability to manage both technical and administrative responsibilities.
  
• Comfortable coordinating with customers, technicians, and internal teams.
  
• Experience with Microsoft Office, Google Workspace, and CRM systems is preferred.
  

Preferred Technical Experience

• CCTV systems
  
• IP cameras
  
• NVR/DVR systems
  
• Video surveillance
  
• Security monitoring
  
• Security systems
  
• Alarm systems
  
• Access control systems
  
• Camera installation and configuration
  
• Network-connected devices
  
• Hardware troubleshooting
  
• Basic networking
  
• Technical support
  

Requirements

• Experience in technical support, hardware, networking, devices, systems administration, security technology, or operations coordination.
  
• Strong computer and internet skills.
  
• Excellent written and verbal English communication skills.
  
• High attention to detail and accuracy.
  
• Strong organizational and multitasking abilities.
  
• Ability to follow established procedures and work independently.
  
• Proactive, dependable, and willing to learn new systems and technologies.
  
• Ability to manage both technical and administrative responsibilities.
  
• Comfortable coordinating with customers, technicians, and internal teams.
  
• Experience with Microsoft Office, Google Workspace, and CRM systems is preferred.
  

Preferred Technical Experience

• CCTV systems
  
• IP cameras
  
• NVR/DVR systems
  
• Video surveillance
  
• Security monitoring
  
• Security systems
  
• Alarm systems
  
• Access control systems
  
• Camera installation and configuration
  
• Network-connected devices
  
• Hardware troubleshooting
  
• Basic networking
  
• Technical support
  

Benefits

• Paid Leaves & Birthday Off: Take time when you need it, and convert unused leave into cash! Plus, enjoy an extra day off on your birthday.
  
• Comprehensive Health Insurance: Coverage starts from day one and extends to one dependent.
  
• Performance-Based Salary Increase: Enjoy a raise after regularization
  
• Annual Salary Adjustments: We recognize long-term commitment with yearly salary increases.
  
• Employee Recognition: Be rewarded for your hard work with incentives and recognition.
  
• Engaging Team Activities: Join in on Family Days, Summer Splash, and other fun events that strengthen the iReply community.