Operations Manager

Pointer Digital Security Philippines Inc.; Makati; On-site; PHP 1,339,000 - 2,009,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Health & Insurance Benefits

Communication Allowance

Vacation Leave

Career Growth Opportunities

Career development

Job summary

A leading security services provider in the Philippines is seeking an experienced Operations Manager to coordinate technical security services, ensuring efficient delivery and compliance with standards. The role emphasizes managing vendor relationships, overseeing project execution, and tracking performance metrics. Ideal candidates have a relevant degree and at least 10 years of operations experience in the tech or security industry. Benefits include competitive salary, health insurance, and career development opportunities.

Qualifications

• Over 10 years of experience in operations, preferably in tech or security.
• Technical knowledge of Digital Security systems like CCTV and Access Control.
• Proven leadership in managing teams of technical and administrative staff.
• Proven leadership and team management能力.

Responsibilities

• Oversee the execution of security projects, ensuring adherence to SLAs.
• Develop Standard Operating Procedures to improve workflow efficiency.
• Manage vendor relationships for procurement of security hardware and software.
• Ensure compliance with data privacy laws and security certifications.
• Track and report on performance metrics and KPIs.
• Financial Performance Tracking: Monitor budgets, profitability, and cost-saving opportunities.
• Performance Monitoring: Track KPIs like uptime, MTTR, and technician utilization.

Skills

Operational Management

Crisis Management

Communication

Project Management

Financial Literacy

Independent work

Travel

Education

Master’s or Bachelor’s Degree in Electronics, Electrical Engineering, Telecommunications

Job description

Job Overview

An Operations Manager is the central coordinator who ensures that technical security services from cybersecurity monitoring to physical hardware installations are delivered efficiently, profitably, and in full compliance with industry standards. They serve as the vital link between high-level business strategy and day-to-day technical execution, managing everything from vendor relationships and equipment procurement to the enforcement of strict data privacy protocols. By optimizing internal workflows and monitoring team performance, they minimize operational risks and ensure that the company consistently meets its service commitments to clients.

Duties and Responsibilities

• Service Delivery Management: Oversee the end-to-end execution of security projects, ensuring that technical teams meet client Service Level Agreements (SLAs) and response time targets for threat mitigation.
• Process Optimization: Develop and refine Standard Operating Procedures (SOPs) for technical workflows, such as incident reporting, hardware installation, and data handling, to reduce errors and improve speed.
• Compliance and Risk Oversight: Ensure all operations strictly adhere to data privacy laws and security certifications (such as ISO 27001 or GDPR) to protect both company and client assets.
• Supply Chain and Procurement: Manage relationships with security hardware and software vendors, overseeing the procurement of cameras, servers, and licenses to ensure project timelines are met without overspending.
• Inter-departmental Coordination: Act as the primary liaison between technical departments, sales, and HR to ensure staffing levels are adequate and that sales promises align with technical capabilities.
• Financial Performance Tracking: Monitor operational budgets, analyze project profitability, and identify cost-saving opportunities within the department’s day-to-day activities.
• Performance Monitoring: Track and report on Key Performance Indicators (KPIs), such as system uptime, mean time to resolve (MTTR) issues, and overall technician utilization rates.

Qualifications

• Education: Master’s or Bachelor’s Degree in Electronics, Electrical Engineering, Telecommunications, or related fields.

• Work Experience: At least 10 years of experience in operations, preferably within the tech or security industry.

• Security Knowledge: Technical knowledge of Digital Security (such as CCTV, Access Control, Biometrics, FDAS, etc.).

• Leadership Skills: Proven ability to manage teams, including technical staff and administrative personnel.

• Project Management: Experience handling complex projects from start to finish, ensuring they stay on schedule.
• Financial Literacy: The ability to manage budgets, track expenses, and ensure projects are profitable.
• Problem-Solving: Strong skills in crisis management and the ability to fix operational bottlenecks.
• Communication: Clear professional communication for dealing with both technical teams and high-level management.

• Able to travel
• Able to work independently

Employment Benefits

1. Government-Mandated Benefits

• SSS (Social Security System)
• PhilHealth
• Pag-IBIG Fund
• 13th Month Pay
• Service Incentive Leave (SIL) – as mandated by the Labor Code
• Competitive Monthly Salary

2. Health & Insurance Benefits

• Health & Insurance Benefits after regularization (with optional dependent coverage)
• Life Insurance: life insurance coverage to provide financial security for the employee.

3. Allowances & Incentives

• Communication Allowance (Mobile & Internet)

4. Leave Benefits

• Vacation Leave (after probation)
• Sick Leave (after probation)
• Emergency Leave (after probation)
• Maternity / Paternity Leave (as mandated)

5. Career Development & Support

• Career Growth & Promotion Opportunities
• Employee Rewards & Recognition Programs