Operations Officer

Uno Fuel Incorporated; Pampanga; On-site; PHP 279,000 - 502,200; Full time

Benefits offered by this job

Employee Recognition Program

Holiday Gifts

HMO

Flexible Hours

13th Month Pay

Paid Holidays

Job summary

Uno Fuel Incorporated in the Philippines is seeking an experienced Operations Manager to oversee driver deployment and manpower servicing. You will manage client relationships, supervise field personnel, and drive process improvements to ensure service delivery meets client expectations.

The role focuses on maintaining operations quality, coordinating with HR and client teams, and leading a team of drivers and support staff in a fast-paced transport environment.

Qualifications

• Bachelor’s Degree in Business Administration, Logistics, Operations Management, Human Resources, or related field
• At least 3–5 years experience in operations, manpower services, logistics, transport, or workforce management
• Experience handling field personnel and client-facing operations is highly preferred
• Experience in trucking, fleet operations, or transportation manpower is an advantage

Responsibilities

• Oversee the day-to-day operations of driver deployment and manpower servicing
• Ensure complete and efficient deployment of drivers based on client requirements and schedules
• Monitor operational performance, manpower availability, attendance, and service delivery standards
• Ensure continuity of operations by proactively addressing manpower shortages, absences, and operational disruptions
• Handle escalations involving drivers, dispatch concerns, operational incidents, and client complaints
• Ensure compliance with company policies, client requirements, and operational procedures
• Serve as the primary operational point-of-contact for assigned clients
• Maintain strong professional relationships with client representatives and stakeholders
• Conduct regular coordination meetings, operational updates, and issue resolution discussions with clients
• Ensure client concerns, complaints, and requests are addressed promptly and professionally
• Represent the company during operational meetings, investigations, and site engagements
• Protect and promote the company’s professional image and service reputation
• Directly supervise deployed truck drivers and operational support personnel
• Lead employee discipline, coaching, counseling, and performance management activities
• Monitor driver conduct, professionalism, attendance, and compliance with company rules
• Conduct operational briefings, toolbox meetings, and employee orientations as needed
• Foster accountability, professionalism, and operational discipline among deployed personnel
• Recommend disciplinary actions, suspensions, or terminations when necessary
• Develop, implement, and continuously improve operational policies, procedures, and SOPs
• Standardize operational workflows to improve efficiency, compliance, and service consistency
• Identify operational risks, recurring issues, and improvement opportunities
• Recommend and implement operational controls and best practices
• Ensure operational procedures align with client expectations and company objectives
• Ensure drivers comply with traffic laws, client safety requirements, and company regulations
• Monitor validity and completeness of driver licenses, certifications, and required documents
• Lead investigations involving operational incidents, accidents, violations, or customer complaints Prepare operational and incident reports for management and clients
• Coordinate corrective and preventive actions to minimize operational risks
• Prepare and submit operational reports, manpower updates, and incident summaries
• Maintain accurate operational records and deployment documentation
• Coordinate with HR, Recruitment, Payroll, and Accounting regarding manpower concerns and operational requirements
• Assist management in operational planning, manpower forecasting, and client servicing strategies

Job description

Job Description

Employee Recognition and Rewards

• Employee Recognition Program, Holiday Gifts

Government Mandated Benefits

• 13th Month Pay, Paid Holidays

Insurance Health & Wellness

• HMO

Work-Life Balance

• Flexible Hours

Read More

Qualifications:

• Bachelor’s Degree in Business Administration, Logistics, Operations Management, Human Resources, or related field
• At least 3–5 years experience in operations, manpower services, logistics, transport, or workforce management
• Experience handling field personnel and client-facing operations is highly preferred
• Experience in trucking, fleet operations, or transportation manpower is an advantage

Responsibilities:

Operations Management

• Oversee the day-to-day operations of driver deployment and manpower servicing
• Ensure complete and efficient deployment of drivers based on client requirements and schedules Monitor operational performance, manpower availability, attendance, and service delivery standards
• Ensure continuity of operations by proactively addressing manpower shortages, absences, and operational disruptions
• Handle escalations involving drivers, dispatch concerns, operational incidents, and client complaints Ensure compliance with company policies, client requirements, and operational procedures

Client Relationship Management

• Serve as the primary operational point-of-contact for assigned clients
• Maintain strong professional relationships with client representatives and stakeholders
• Conduct regular coordination meetings, operational updates, and issue resolution discussions with clients
• Ensure client concerns, complaints, and requests are addressed promptly and professionally
• Represent the company during operational meetings, investigations, and site engagements
• Protect and promote the company’s professional image and service reputation

People Management & Workforce Supervision

• Directly supervise deployed truck drivers and operational support personnel
• Lead employee discipline, coaching, counseling, and performance management activities
• Monitor driver conduct, professionalism, attendance, and compliance with company rules
• Conduct operational briefings, toolbox meetings, and employee orientations as needed
• Foster accountability, professionalism, and operational discipline among deployed personnel
• Recommend disciplinary actions, suspensions, or terminations when necessary

Policy Development & Process Improvement

• Develop, implement, and continuously improve operational policies, procedures, and SOPs
• Standardize operational workflows to improve efficiency, compliance, and service consistency
• Identify operational risks, recurring issues, and improvement opportunities
• Recommend and implement operational controls and best practices
• Ensure operational procedures align with client expectations and company objectives

Compliance, Safety & Incident Management

• Ensure drivers comply with traffic laws, client safety requirements, and company regulations
• Monitor validity and completeness of driver licenses, certifications, and required documents
• Lead investigations involving operational incidents, accidents, violations, or customer complaints Prepare operational and incident reports for management and clients
• Coordinate corrective and preventive actions to minimize operational risks .

Administrative & Reporting Responsibilities

• Prepare and submit operational reports, manpower updates, and incident summaries
• Maintain accurate operational records and deployment documentation
• Coordinate with HR, Recruitment, Payroll, and Accounting regarding manpower concerns and operational requirements
• Assist management in operational planning, manpower forecasting, and client servicing strategies

UNO Fuel Incorporated

HR Manager Uno Fuel Incorporated