OPERATIONS OFFICER

Inland South Cargo Express Inc.; Hinoba-an; On-site; PHP 360,000 - 540,000; Full time

Benefits offered by this job

13th Month Pay

SSS/Pag-IBIG/Philhealth

Perfect Attendance

Vacation Leave

Job summary

Inland South Cargo Express Inc. is seeking a results-driven Operations Manager to oversee branch performance, tracking cargo flow and ensuring timely deliveries from head office in the Philippines.

You will manage dispatchers, drivers, and warehouse staff while coordinating with Head Office Operations. The role requires 2–3 years in logistics/transport management, strong analytical and negotiation skills, and proficiency with MS Office and cargo-tracking systems.

Qualifications

• Bachelor’s degree in business, logistics, operations, or related field.
• Two to three years in operations/logistics/transport management.
• Experience with cargo monitoring, warehouse or dispatch operations is desirable.

Responsibilities

• Monitor branch performance and generate regular operational reports.
• Analyze cargo movement trends, inventory levels, and branch profitability.
• Track cargo flow to ensure timely deliveries and minimize delays.
• Prepare and file shipping documents, waybills, and receipts.
• Handle customer complaints, cargo claims, and damaged cargoes.
• Coordinate with branches and departments for permits, claims, and monitoring.
• Submit operations summaries and performance updates to management.

Skills

Branch performance monitoring

Cargo trend analysis

Cargo tracking

Shipping documents

Negotiation

Customer complaints handling

Conflict resolution

Reports generation

Data-driven reporting

MS Office

Logistics software

Education

Bachelor’s in Logistics

Certificate in logistics (optional)

Tools

MS Office

Cargo tracking systems

Job description

I. Educational Background

• Bachelor’s Degree in Business Administration, Logistics Management, Operations Management, Transportation, or any related field.
• Additional training or certification in logistics operations, warehousing, or customer relations is an advantage.

II. Professional Experience

• At least 2–3 years of experience in operations, logistics, freight forwarding, or transport management.
• Background in cargo monitoring, warehouse management, or dispatch operations is highly desirable.

III. Core Competencies and Skills

A. Operational & Analytical Skills

• Proficient in monitoring branch performance and generating regular operational reports.
• Ability to analyze cargo movement trends, inventory levels, and branch profitability.
• Skilled in tracking cargo flow, ensuring timely deliveries, and minimizing operational delays.
• Competent in preparing, checking, and filing shipping documents, waybills, and delivery receipts.

B. Customer Relations & Negotiation Skills

• Excellent negotiation and communication skills in handling customer complaints, cargo claims, and damaged cargoes.
• Strong ability to mediate and resolve conflicts between customers and operations staff in a professional manner.
• Maintains high standards of customer satisfaction while protecting company interests.
• Can draft and process damage reports, claim settlements, and supporting documentation efficiently.

C. Administrative & Reporting Skills

• Competent in preparing weekly, monthly, and quarterly reports on sales, cargo volumes, and operational metrics.
• Skilled in maintaining accurate documentation of branch operations, shipment records, and compliance reports.
• Capable of coordinating with other branches and departments for permits, claims, and operational monitoring.
• Ensures timely submission of operations summaries and performance updates to management.

D. Leadership & Coordination

• Ability to supervise and support branch operations personnel including dispatchers, drivers, and warehouse staff.
• Strong sense of accountability, integrity, and discipline in overseeing day-to-day operations.
• Coordinates closely with Head Office Operations and other branch officers to ensure alignment of procedures.
• Demonstrates initiative in improving operational efficiency and implementing company policies.

E. Technical Proficiency

• Proficient in MS Office applications (Excel, Word, PowerPoint) and email communications.
• Experience using cargo tracking systems, logistics software, or inventory management tools is a plus.
• Ability to generate and interpret data-driven reports and present findings clearly.

IV. Personal Attributes

• Highly organized, detail-oriented, and reliable under pressure.
• Strong problem-solving and decision-making skills.
• Excellent communication skills (both written and verbal) in English and Filipino.
• Team player with the ability to work independently and handle multiple priorities.
• Displays a professional demeanor and customer-first attitude at all times.

V. Additional Desirable Qualifications

• Experience in branch coordination and inter-office communication.
• Ability to train and mentor junior staff in operational procedures and best practices.

Branch Assigment

Head Office

Qualifications/Skills

• Ability to analyze cargo movement trends, inventory levels, and branch profitability.
• Ability to generate and interpret data
• driven reports and present findings clearly.
• Administrative & Reporting Skills Competent in preparing weekly, monthly, and quarterly reports on sales, cargo volumes, and operational metrics.
• Can draft and process damage reports, claim settlements, and supporting documentation efficiently.
• Capable of coordinating with other branches and departments for permits, claims, and operational monitoring.
• Competent in preparing, checking, and filing shipping documents, waybills, and delivery receipts.
• Coordinates closely with Head Office Operations and other branch officers to ensure alignment of procedures.
• Core Competencies and SkillsA. Operational & Analytical Skills Proficient in monitoring branch performance and generating regular operational reports.
• Demonstrates initiative in improving operational efficiency and implementing company policies.
• Ensures timely submission of operations summaries and performance updates to management.
• Excellent negotiation and communication skills in handling customer complaints, cargo claims, and damaged cargoes.
• Experience in branch coordination and inter
• office communication
• Leadership & Coordination Ability to supervise and support branch operations personnel including dispatchers, drivers, and warehouse staff.
• Maintains high standards of customer satisfaction while protecting company interests.
• Physically fit.
• Skilled in maintaining accurate documentation of branch operations, shipment records, and compliance reports.
• Skilled in tracking cargo flow, ensuring timely deliveries, and minimizing operational delays.
• Strong ability to mediate and resolve conflicts between customers and operations staff in a professional manner.
• Strong sense of accountability, integrity, and discipline in overseeing day
• to
• day operations.
• Technical Proficiency Proficient in MS Office applications (Excel, Word, PowerPoint) and email communications

Requirements

• 2x2 Picture
• Birth Certificate (nso)
• Birth Certificate Of Dependents (if Any)
• Certificate Of Employment- Coe (if Previously Employed)
• Drug Test
• Marriage Contract (if Any)
• Medical Certificate ( Fit To Work)
• Nbi Clearance
• Non-compete Agreement
• Official Transcript Of Records (otr)
• Pag-ibig Id/no.
• Philhealth Id/ No.
• Police Clearance
• Probationary Contract
• Sketch Of Residence
• Sss Id Or Sss No.
• Tin Id/no.
• Updated Bio-data/ Resume/cv

Benefits

13th Month Pay | Compensation Benefits (sss, Pag | Ibig, Philhealth) | Perfect Attendance Incentive | Vacation Leave With Pay