Operations Manager - Workflow Optimizer for Growth

Publicis Groupe ANZ; Manila; On-site; PHP 1,000,000 - 1,600,000; Full time

Job summary

Publicis Groupe in Manila seeks an Operations Manager/Executive to maximize agency efficiency and profitability across job lifecycles. You'll work with Finance, Commercial and Operations teams, supporting Account Leads to streamline onboarding, approvals, and administrative closure for client campaigns.

You will be the process owner, reducing friction and ensuring compliance while driving revenue growth and client satisfaction across multiple accounts.

Qualifications

• Proven experience in stakeholder management, operations management, project coordination, or account operations.
• Strong communication skills and ability to liaise with clients and internal teams.
• Understanding of billing lifecycles and financial workflows.

Responsibilities

• Act as the gatekeeper of the post-win workflow and own all operational steps after a job is confirmed.
• Offload financial administration, system updates, and procurement liaison tasks from Account Leads.
• Own end-to-end client onboarding and ensure Altair platform compliance.
• Proactively manage the financial pipeline, chasing POs and clearing billing bottlenecks.
• Identify recurring friction and implement systemic improvements for faster turnaround times.
• Follow up on delayed invoice approvals and billing reminders to avoid backlogs.
• Oversee end-to-end job lifecycle closure and final administrative completion.

Skills

Stakeholder management

Operations management

Project coordination

Account operations

Communication skills

Billing lifecycle

Tools

Altair

Job description

Publicis Groupe in Manila seeks an Operations Manager/Executive to maximize agency efficiency and profitability across job lifecycles. You'll work with Finance, Commercial and Operations teams, supporting Account Leads to streamline onboarding, approvals, and administrative closure for client campaigns.

You will be the process owner, reducing friction and ensuring compliance while driving revenue growth and client satisfaction across multiple accounts.