Operations Manager - Wire Payments

PAN ASIA HR CONSULTING PH INC.; Taguig; Hybrid; PHP 1,000,000 - 1,800,000; Full time

Job summary

PAN ASIA HR CONSULTING PH INC. seeks an experienced Operations leader to manage and develop specialized customer service and operations teams. The role focuses on staffing strategies, regulatory compliance, and risk management within the Operations function.

You will lead cross-functional collaboration, mentor staff, and drive process improvements while ensuring on-time delivery and budget adherence. On-site in BGC/Taguig with hybrid work options, offering growth in a dynamic financial services

Qualifications

• 5+ years in Operations with leadership experience.
• Experience in banking operations or financial services is a plus.

Responsibilities

• Manage and develop specialized customer service and operations teams.
• Develop staffing strategies to meet regulatory guidelines for risk management and compliance.
• Engage stakeholders and internal partners within Operations.
• Lead and coach team members to meet business objectives.

Skills

Team leadership

Operations management

Regulatory compliance

Stakeholder engagement

Training and coaching

Budgeting

Process improvement

Risk management

Education

Bachelor's degree

MBA or related field

Tools

Job description

In this role, you will:

• Manage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional area

• Develop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and compliance

• Engage stakeholders and internal partners associated within the Operations area

• Work independently on moderately complex issues and projects

• Identify opportunities for process improvement and risk control development and raise issues to more experienced management

• Provide training, performance, evaluation and coaching of less experienced team

• Make decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectives

• Interpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibility

• Provide responsibility for budget and financial performance

• Collaborate and influence all levels of professionals including more experienced managers

• Lead team to achieve objectives

• Manage allocation of people and financial resources for Operations

• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 5+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 2+ years of leadership experience

Desired Qualifications:

• University degree in Business, Commerce, or any other discipline

• Extensive experience in banking operations.

• Experience in payment processing. Knowledge in the following: International Funds Transfer, SWIFT, Federal Reserve Wire Transfer Payments, Foreign Exchange Payments

• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.

• Strong attention to detail and accuracy skills

• Ability to work effectively in a team environment

• Sound risk management mindset

• Knowledge on Message types of SWIFTS, FED WIRE, CHIPS

• Fluent in both verbal and written communication skills

• Proven management skills with ability to analyze issues and provide solutions in a tactful manner

• Ability to work independently and provide support on flexible hours/working days

• Demonstrated leadership and people skills

• Well organized, initiative-taking, constructive and capable of motivating teamwork

• Transition/Process migration experience in a shared service environment

Job Expectations:

• Flexible in working in any shift

• Must be amenable to working on-site in BGC, Taguig City

• HYBRID (3x RTO)