Payment Lifecycle Specialist - EMEA Investigations

JPMorgan Chase & Co.; Metro Manila; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

JPMorgan Chase & Co. in Metro Manila is seeking a Payments lifecycle specialist to help deliver the payments experience clients depend on daily. You will investigate and resolve wire transfer inquiries, support operational processing, and contribute to continuous improvement.

In this role you will follow documented procedures, collaborate with partners, and grow expertise in global payments, correspondent banking, and investigation workflows while maintaining accuracy and customer service.

Qualifications

• Bachelor’s degree or equivalent relevant work experience.
• Experience in international payment processing operations, including wire transfers and/or investigations.
• Strong written and verbal English communication for documenting cases and updates.
• Ability to follow procedures with high accuracy and attention to detail.
• Demonstrated problem-solving, ownership, and escalation as needed.
• Proficiency with Microsoft Office tools and comfort across systems.

Responsibilities

• Process investigations and transactions in accordance with documented procedures, controls, and service level expectations.
• Investigate and resolve wire transfer inquiries by reviewing payment details, research results, and related documentation.
• Process manual instructions for funds and wire transfers across global currencies, as applicable to the role.
• Analyze case and payment information to validate data accuracy, completeness, and required approvals.
• Review and submit manual entries needed to resolve funds transfer inquiries, ensuring proper documentation and traceability.
• Provide clear updates to clients or client service partners on inquiry status, next steps, and outcomes.
• Identify exceptions, risks, or control gaps, and escalate issues in a timely manner through the appropriate channels.
• Support cross-training by sharing procedures and coaching teammates on assigned processes.
• Perform backup production tasks and contribute ideas to improve workflow efficiency, quality, and controls.
• Rotate across team functions as needed to maintain operational coverage and meet daily priorities.

Skills

English communication

Attention to detail

Problem solving

Team collaboration

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

PowerPoint

Word

Job description

Help deliver the payments experience clients depend on every day. In this role, you will investigate and resolve wire transfer inquiries, support operational excellence, and contribute to continuous improvement. You will gain hands-on exposure to global payments, correspondent banking, and investigation workflows. If you are curious, detail-oriented, and energized by problem-solving, we’d like to hear from you.

As a Payments lifecycle specialist in the Payments investigations team, you will investigate and resolve wire transfer inquiries and support day-to-day operational processing to deliver timely, accurate outcomes. You will follow documented procedures and controls, collaborate with partners, and contribute to a culture of continuous improvement and client service.

Job responsibilities

• Process investigations and transactions in accordance with documented procedures, controls, and service level expectations.
• Investigate and resolve wire transfer inquiries by reviewing payment details, research results, and related documentation.
• Process manual instructions for funds and wire transfers across global currencies, as applicable to the role.
• Analyze case and payment information to validate data accuracy, completeness, and required approvals.
• Review and submit manual entries needed to resolve funds transfer inquiries, ensuring proper documentation and traceability.
• Provide clear updates to clients or client service partners on inquiry status, next steps, and outcomes.
• Identify exceptions, risks, or control gaps, and escal… issues in a timely manner through the appropriate channels.
• Support cross-training by sharing procedures and coaching teammates on assigned processes.
• Perform backup production tasks and contribute ideas to improve workflow efficiency, quality, and controls.
• Rotate across team functions as needed to maintain operational coverage and meet daily priorities.

Required qualifications, capabilities and skills

• Bachelor’s degree or equivalent relevant work experience.
• Experience in international payment processing operations, including wire transfers and/or investigations.
• Strong written and verbal English communication skills for documenting cases and providing stakeholder updates.
• Ability to follow documented procedures and controls with a high level of accuracy and attention to detail.
• Demonstrated problem-solving skills, including the ability to prioritize work, take ownership, and escal… appropriate.
• Proficiency with common productivity tools (for example, Microsoft Excel, PowerPoint, and Word) and comfort working across multiple systems.
• Ability to work collaboratively in a team environment while also managing assigned tasks with minimal supervision.

Preferred qualifications, capabilities and skills

• 2 years of experience in payment operations (back office) within a bank, shared services, or financial services processing environment.
• Experience with payment investigations and/or exception processing related to funds transfers.
• Working knowledge of international payment messaging and conventions, including Society for Worldwide Interbank Financial Telecommunication (SWIFT).
• Exposure to AI-enabled tools and willingness to adopt emerging technologies that support process improvement and operational excellence.