Operations Manager (Trade-In ) - SEA

bolttech; Philippines; On-site; PHP 1,004,000 - 1,674,000; Full time

Job summary

bolttech is seeking an experienced operations lead to head multi-channel trade-in across South East Asia, responsible for day-to-day trade-in operations (pricing and asset management).

You will drive profitability, build the physical trade-in infrastructure, assess new opportunities and manage back-end supplier relationships to optimise margins and customer outcomes.

Qualifications

• Three years minimum experience in Operations or Supply Chain within the Telecommunication industry.
• Experience in trade-in market is preferred.
• Ability to drive change and deliver results on time and within scope.
• Proven account management skills and strong leadership capabilities.
• Excellent written and verbal communication in English.

Responsibilities

• Drive the profitable use of the trade-in programmes in all channels across the region.
• Develop and deploy the physical trade-in infrastructure.
• Review, qualify and robustly challenge business cases for new opportunities.
• Accountability of the operational and commercial relationships with back-end trade-in suppliers.
• Managing both buy and sell pricing to drive optimal margin creation.
• Decide the future strategic direction of trade-In with Finance, Sales and business operations.
• Plan and execute operational and commercial changes to achieve market leading customer experience.
• Achieve KPI targets, both internal and external.
• Undertake regular reviews of competitor markets and identify development gaps.
• Collaborate with the wider global group to optimise trade-in as a product and leverage local market knowledge.

Skills

Impactful

Leadership

Analytical

Communication

Stakeholder management

Problem solving

English fluency

Change management

Account management

Data literacy

Job description

bolttech is an international insurtech with a mission to build the world’s leading, technology-enabled ecosystem for protection and insurance. With a full suite of digital and data-driven capabilities, bolttech powers connections between insurers, distributors, and customers to make it easier and more efficient to buy and sell insurance and protection products.

A part of Pacific Century Group, bolttech serves customers in multiple markets across North America, Asia and Europe.

In this position you will

…lead our multi-channel trade-in operations across South East Asia. Be accountable for all day-to-day trade-in operations (including pricing and asset management) across the region, develop business cases and seek new business growth.

You will be responsible for

• Driving the profitable use of the trade-in programmes in all channels across the region.
• Developing and deploying the physical trade-in infrastructure.
• Reviewing, qualifying and robustly challenging business cases for new opportunities before seeking approval.
• Accountability of the operational and commercial relationships with back-end trade-in suppliers.
• Managing both ‘buy’ and ‘sell’ pricing to drive optimal margin creation.
• Deciding the future strategic direction of trade-In, in collaboration with Finance, Sales and business operations.
• Planning and executing operational and commercial changes to achieve market leading customer experience in the trade-In proposition.
• Achieving Key Performance Indicator (KPI) targets, both internal and external
• Undertaking regular reviews of competitor markets identifying key development areas and gaps in the market.
• Working across the wider global group to ensure we optimise trade-in as a product and leverage local market knowledge.

For you to be successful

…we expect you to be able to demonstrate the following key competencies: Impactful

• Be an Impactful and Influential performer, driving continuous improvement.
• Focused on objectives and identifies activities and key results required to meet them
• Takes accountability and self-motivated to deliver results even in situations which are not straight-forward.

Customer Focus

• Be customer focused, understanding and anticipating customer needs
• Actively seeks to understand customer feedback and needs and uses this in decision making and solutioning
• Uses feedback and data to provide examples to improve internal processes and services to clients

Creative

• Demonstrate creative awareness, take advantage of new opportunities and innovations
• Identifies beneficial new approaches and ways of looking at problems, introduces them within team
• Experiments with new trends and innovations and is an early adopter where they can benefit team
• Be data literate, be able to explain and use technology in a data native and data driven environment.
• Uses appropriate data, technology and digital solutions to communicate, solve problems, and access, manage, integrate, evaluate, and create information.

Qualification and skills

• Three (3) years minimum experience of working in Operations or Supply Chain within the Telecommunication industry.
• Specific understanding or experience of working the trade-in market preferred.
• Ability to drive change and demonstrated ability to accomplish results, meet deadlines and commitments.
• Proven Account management skills & strong leadership.
• Excellent written and verbal communication skills (fluent in English).
• Strong analytical and problem-solving skills.
• Strong financial acumen and understanding of Profit and Loss (P&L) management.
• “Can-do” proactive attitude with the determination to see through change.
• Ability to work effectively across a complex matrix organisation and establish strong working relationships with internal and external stakeholders.
• Superior influencing and interpersonal skills, necessary to affect strategy and policies at both the technical and senior executive level.