Senior Operations Leader - Technology

Michael Page Philippines; Metro Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Opportunity for career growth

High visibility role

Collaborative culture

Job summary

A leading global technology provider is seeking an experienced Operations Leader based in Metro Manila, Philippines. This role entails managing end-to-end operations, including logistics and supply chain, while influencing senior stakeholders. The ideal candidate will possess over 8 years of operations leadership experience in a multinational environment and strong analytical skills. This is a high-visibility position with autonomy and the opportunity for professional growth in a rapidly scaling organization.

Qualifications

• 8+ years of operations leadership experience in a multinational environment.
• Proven experience managing vendors, partners, and outsourced teams.
• Solid understanding of logistics, reverse logistics, supply chain, or repair operations.

Responsibilities

• Lead end‑to‑end operations covering service delivery, logistics, repair, and supply chain.
• Manage and develop operations managers and third‑party service providers.
• Own operational KPIs including SLA, TAT, cost efficiency, and customer satisfaction.

Skills

Operations leadership

Strong analytical skills

Problem-solving skills

Vendor management

Strong communication

Job description

Overview

• Own end‑to‑end operations in a fast‑scaling global tech environment
• High autonomy & impact with regional exposure and growth potential

About Our Client

Our client is a high‑growth, global technology‑enabled protection and insurance platform operating across multiple regions. They partner closely with leading distributors and service providers to deliver seamless, customer‑centric protection solutions at scale.

Job Description

• Lead end‑to‑end operations covering service delivery, logistics, repair, and supply chain
• Manage and develop operations managers and third‑party service providers
• Own operational KPIs including SLA, TAT, cost efficiency, and customer satisfaction
• Oversee relationships with repair partners, logistics providers, and contact centers
• Translate client and business requirements into executable operational plans
• Drive continuous improvement initiatives across people, process, and technology
• Identify operational risks early and implement mitigation or contingency plans
• Lead cross‑functional initiatives and client projects with multiple stakeholders
• Establish best‑practice sharing with regional and global operations teams
• Manage budgeting, planning, and cost controls to ensure positive P&L outcomes

The Successful Applicant

• 8+ years of operations leadership experience in a multinational environment
• Strong background in electronics, telecommunications, or device‑related operations
• Proven experience managing vendors, partners, and outsourced teams
• Solid understanding of logistics, reverse logistics, supply chain, or repair operations
• Data‑driven with strong analytical and problem‑solving skills
• Comfortable operating in ambiguous, fast‑paced, high‑ownership environments
• Strong communicator who can influence senior stakeholders and partners

What's on Offer

• Opportunity to join a rapidly scaling global platform
• High‑visibility role with regional exposure and decision‑making autonomy
• Broad scope with the chance to grow responsibilities as the business expands
• Collaborative, dynamic culture focused on outcomes and continuous improvement