Operations Manager- - Insurtech

Michael Page; Manila; On-site; PHP 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Career growth opportunities

Exposure to strategic partnerships

Ownership and impact

Job summary

Michael Page is seeking a Senior Claims Operations Manager in Manila to oversee claim analysis and coordination, manage service centers and repair partners, and drive TAT and SLA improvements for faster, higher-quality resolutions.

You will lead process improvements with trackers and dashboards, streamline invoicing and collections, and coach a small team as the portfolio scales with senior stakeholder collaboration.

Qualifications

• Strong analytical and problem‑solving skills.
• Excellent communication and stakeholder management skills.
• People management experience, including with small teams.

Responsibilities

• Oversee claim analysis and coordination performed by the Claim Associate, ensuring accuracy and completeness of assessments.
• Build, maintain, and expand relationships with service centers and repair partners to expedite claims and improve resolution quality.
• Set and monitor claim turnaround time (TAT) targets and service level agreements (SLAs).
• Act as the escalation point for complex, disputed, or delayed claims.
• Identify recurring claim issues and drive process or partner-network improvements.

Skills

Analytical skills

Problem solving

Communication

Stakeholder management

People management

Job description

• Strong scale‑up insurtech with proven regional growth
• Broad regional exposure and accelerated career growth

About Our Client

A fast-growing insurtech and insurance brokerage firm that leverages digital technology to simplify insurance access, distribution, and customer experience across Southeast Asia.

Job Description

Claims Operations & Service Center Network

• Oversee claim analysis and coordination performed by the Claim Associate, ensuring accuracy and completeness of assessments.
• Build, maintain, and expand relationships with service centers and repair partners to expedite claims and improve resolution quality.
• Set and monitor claim turnaround time (TAT) targets and service level agreements (SLAs).
• Act as the escalation point for complex, disputed, or delayed claims.
• Identify recurring claim issues and drive process or partner-network improvements.

Process Improvement & Technology

• Leverage technology and tools (e.g., trackers, dashboards, spreadsheets, and workflow/automation tools) to streamline claims and invoicing processes.
• Identify manual or repetitive tasks across the team and introduce simple automations or system improvements to increase speed and accuracy.
• Build and maintain trackers and dashboards that provide real-time visibility into claim status, service center performance, and receivables.
• Evaluate and recommend new tools or system enhancements as the team and portfolio scale.

Invoicing & Collections (AR)

• Oversee the preparation, issuance, and accuracy of invoices managed by the Finance Operations team.
• Monitor outstanding receivables and drive timely collection follow-up.
• Review and resolve invoicing discrepancies in coordination with Finance Operations and relevant partners.
• Track and report on collections status and Days Sales Outstanding (DSO).

Team Leadership

• Directly manage, coach, and evaluate the Claim Associate and Finance Operations Associate.
• Set individual KPIs aligned with claims TAT, accuracy, and collections targets.
• Identify process gaps and lead the development of SOPs for claims and invoicing workflows.

Reporting

• Prepare and present regular reports on claims metrics, service center performance, and invoicing/collections status to leadership.

The Successful Applicant

• 4-6+ years of experience in insurance operations, claims management, or a related field (insurtech or fintech experience is a plus)
• Proven experience managing vendor or partner networks (e.g., service centers, repair shops, or similar)
• Working knowledge of invoicing and accounts receivable (AR) processes
• People management experience, including with small teams
• Strong analytical and problem-solving skills, with comfort operating in a fast‑scaling, process‑building environment
• Excellent communication and stakeholder management skill

What's on Offer

• Hands‑on exposure to strategic partnerships with leading digital platforms in e‑commerce, fintech, and travel
• Strong learning and career growth opportunities in a fast‑growing, tech‑led scale‑up
• Opportunity to work closely with senior stakeholders and cross‑functional teams, with real ownership and impact