Operations Manager - ISO Tank

F2 LOGISTICS PHILIPPINES INC.; Parañaque; On-site; PHP 670,000 - 1,339,000; Full time

Job summary

F2 LOGISTICS PHILIPPINES INC. is seeking an experienced Operations Leader to oversee daily logistics activities, drive KPI performance, and manage budgets.

You will collaborate with Sales, Customer Service, and Finance to meet service commitments and optimize costs. The role requires 4–5 years in managerial logistics, strong communication and analytical skills, and a hands-on approach to process improvements.

Qualifications

• Graduate of any 4-year course preferably business course.
• Maximum of five (5) years’ experience on the position with similar job descriptions.
• 4 to 5 years managerial or supervisory experience in domestic freight forwarding logistics is a must.
• Strong written/oral communications and organizational skills are required.
• Proficiency in Office Applications.
• Strong analytical skills, systematic and detailed oriented.
• With proven skills.
• Flexibility and stress tolerance.
• Presentation and organizing skills.

Responsibilities

• Oversee daily operations by ensuring staff comply with policies to meet service commitments.
• Conduct performance management by evaluating KPI results and implementing action plans.
• Prepare and review operational reports to aid management decisions.
• Participate in preparation of contracts, SLAs, MOAs with cross-functional teams.
• Provide proposals and assistance to senior management for policy improvements.
• Represent the department in meetings to address operational issues.
• Prepare annual operating budget forecasting expenses based on sales volume.
• Identify and implement productivity and quality improvement strategies.
• Evaluate issues and propose solutions to prevent recurrence.
• Recommend cost-saving initiatives through process improvements.
• Source and evaluate third-party suppliers based on SLAs and rates.
• Promulgate safety measures across warehouses and premises to prevent incidents.
• Address staff training to keep reports motivated and engaged.
• Lead recruitment and hiring discussions to meet job specs.
• Guide and discipline staff to ensure common goals are met.
• Perform other functions as assigned.

Skills

Communication

Analytical skills

Organization

Presentation skills

Stress tolerance

Flexibility

Education

Bachelor’s degree (4-year)

Tools

Microsoft Office

Job description

Duties and Responsibilities

1. Oversee the daily operations by ensuring that all personnel are complying with the company’s policies and procedures to meet the service commitment to customers.

2. Conduct performance management by evaluating and discussing Key Performance Indicators (KPI) results to operations staff and come up with action plans to improve team performance.

3. Prepare and review operational reports by summarizing daily, weekly, and monthly activities with corresponding action plans to help management in decision making.

4. Participate in the preparation of operations related contracts, SLAs, MOAs, by discussing with Sales, Customer Service and Finance the customer requirements to come up with agreements for the execution of service commitment.

5. Provide proposal and/or assistance to senior manager by participating in the planning, implementation, and evaluation of changes to existing policies and procedures to improve team’s performance.

6. Represent the department in internal and external meetings by attending and participating to ensure that all operational issues are addressed.

7. Prepare annual operating budget by forecasting related operational expenses based on the volume submitted by Sales to ensure profitability.

8. Identify, analyze and implement strategies by checking industry trends, competitors update and benchmarking on best practices to improve productivity and quality service of the team.

9. Evaluate operational issues by identifying problematic areas and concern through regular huddle and meetings that involves operations and recommends solutions to prevent them from recurring.

10. Recommend cost saving initiatives by continuous process improvement to reduce operational cost.

11. Source, evaluate and recommend third party suppliers by inviting possible suppliers based on accreditation requirements, rates and SLA to maintain pool who will execute our commitment to our customers.

12. Promulgate safety measure in execution of service by cascading, discussing and displaying guidelines in the warehouse, offsite and suppliers nd customers premises to ensure zero incident of non-compliance and protection of personnel.

13. Identify and address staff training and coaching log sheet or key incident journal to ensure that direct reports are highly motivated, engaged and eanthusiastic in delivering service to our customers.

14. Recommend and initiate the selection and hiring of new employees by conducting paper screen and interviews to ensure that job specifications are met.

15. Guide, discipline and terminate (if necessary) operation staff by discussing job description, policies and procedures, table of discipline and KPI to ensure adherence and understanding in execution of common goal.

16. Perform any other function as assigned by his/her immediate leader.

Minimum Qualifications

• Graduate of any 4-year course preferably business course

• Maximum of five (5) years’ experience on the position with similar job descriptions.

• 4 to 5 years managerial or supervisory experience in domestic freight forwarding logistics is a must.

• Strong written/ oral communications and organizational skills are required.

• Proficiency in Office Applications.

• Strong analytical skills, systematic and detailed oriented.

• With proven skills.

• Flexibility and stress tolerance.

• Presentation and organizing skills.