Operations Coordinator Staff (Freight Forwarding Cross-Docking)

AIR 21 HOLDINGS, INC.; Silang; On-site; PHP 360,000 - 540,000; Full time

Job summary

AIR 21 HOLDINGS, INC. is seeking a Logistics Operations Supervisor to lead daily crossdock and freight forwarding activities in Cavite. You will ensure SOP adherence, coordinate with warehouse teams, carriers, and accounts, and keep accurate data trackers for inbound and outbound cargo.

You will drive load optimization to improve truck utilization and lead root cause analysis for issues, while contributing to capacity planning and strategic improvements with logistics leadership.

Qualifications

• 4-year degree in Logistics or Operations Management.
• 1–2 years experience in logistics/transportation industry.
• Knowledge of dispatch/transport operations and TMS/LMS software.

Responsibilities

• Oversee daily crossdock and freight forwarding operations.
• Ensure SOP compliance by direct subordinates.
• Coordinate with warehouse teams, transport providers, and account representatives.
• Analyze and update daily trackers, dashboards, and performance reports.
• Drive load optimization to achieve minimum 85% truck utilization.
• Maintain accurate trackers for inbound and outbound data daily.
• Oversee cargo tallying against manifests and report discrepancies.
• Lead root cause analysis and corrective actions for issues.
• Identify continuous improvement opportunities across crossdock processes.
• Collaborate on special projects, capacity planning, and strategic initiatives.

Skills

Dispatch operations

SOP compliance

Logistics coordination

Education

Bachelor's degree in Logistics or Operations Management

Tools

TMS software

LMS software

Job description

About the role

Lead and oversee daily crossdock and freight forwarding operations to ensure efficient cargo turnover, timely dispatch, and alignment with service level agreements (SLAs).

Key responsibilities

• Ensure all direct subordinates strictly comply with the company's Standard Operating Procedures (SOPs)
• Coordinate closely with warehouse teams, transport providers, and account representatives to validate cargo against manifests, and resolve discrepancies or delivery exceptions promptly
• Analyze and update daily operational trackers, dashboards, and performance reports to support logistics planning and management visibility
• Drive load optimization strategies to achieve minimum 85% truck utilization, minimizing empty space and maximizing operational efficiency
• Maintain accurate and updated trackers for all inbound and outbound data on a daily basis
• Oversee the tallying of received cargo against the Pickup/Transfer Manifest and promptly report discrepancies to account representatives and clients
• Lead root cause analysis and corrective actions for operational issues, damages, or process deviations; ensure timely submission of incident reports
• Identify continuous improvement opportunities across crossdock processes, supporting productivity, cost-efficiency, and service enhancement
• Collaborate with logistics leadership and cross-functional teams on special projects, capacity planning, and strategic initiatives

About you

• Graduate of 4-year course or any Logistics or Operations Management course
• At least 1-2 years experience in the logistics/transportation industry
• Knowledge in dispatch/transport operations and hands-on experience on software related to TMS/LMS