A financial services company in Taguig, Metro Manila, is seeking a team leader for AML and fraud analysts. This role demands strong leadership and coaching skills, overseeing the team's performance, and ensuring adherence to regulatory standards. The ideal candidate should have 5 to 7 years of experience in AML or fraud analysis, with at least 1 year in a supervisory position. This role offers a morning shift schedule and weekends off, working in the vibrant Uptown Bonifacio area.
Qualifications
5 to 7 years of relevant experience in AML or fraud analysis.
At least 1 year of supervisory experience.
Strong understanding of AML regulations and compliance.
Responsibilities
Lead, coach, and develop AML and fraud analysts.
Manage daily investigation workflows and monitor team performance metrics.
Ensure compliance with regulatory standards and maintain audit readiness.
Skills
Leadership
Coaching
Performance management
Regulatory compliance
Job description
Responsibilities
Lead, coach, and develop AML and fraud analysts to meet productivity, quality, and SLA targets.
Conduct regular one-on-ones, performance reviews, and feedback to drive continuous improvement.
Identify training needs and partner with QC and Training SMEs to close skill gaps.
Manage daily investigation workflows, including case allocation, prioritization, and review.
Monitor team performance metrics and implement corrective actions as required.
Ensure investigation narratives, dispositions, and SAR/STR recommendations meet regulatory standards.
Maintain audit trails, escalation logs, and case documentation in line with policy.
Partner with QC/QA teams to maintain acceptable error rates and investigation quality.
Act as first point of escalation for operational issues, high-risk cases, and emerging risks.
Escalate trends, control gaps, and material risks to Operations Manager or MLRO contacts.
Support internal audits and maintain audit readiness.
Collaborate with cross-functional teams to improve workflows, consistency, and efficiency.
Participate in calibration and governance forums across delivery locations.
Contribute to process improvements, including automation and analytics initiatives.