Operations Team Leader - Call Center Coaching

Convergys; Philippines; On-site; PHP 60,000 - 90,000; Full time

Job summary

Concentrix is seeking a Team Leader, Operations in the Philippines to supervise a group of call center associates, coach performance, and ensure service metrics are met.

This role requires an Associate's degree and 2–4 years' relevant experience, strong communication, and ability to lead under pressure while promoting company values. You will participate in team meetings, manage scheduling, and support continuous improvement across processes.

Qualifications

• Associate's degree in related field; 2–4 years of relevant experience preferred.
• Strong coaching and mentorship skills to develop team members.
• Ability to work under pressure and meet deadlines.
• Excellent written and verbal communication skills.

Responsibilities

• Supervise call center associates and monitor attendance per policy.
• Coach team members regularly to meet performance metrics.
• Identify issues, implement action plans, and escalate when needed.
• Ensure KPIs and financial targets are met for service delivery.
• Lead team meetings and organize team activities.

Skills

Leadership

Coaching

Communication skills

Mentoring

Multi-tasking

Education

Associate's degree

Job description

Concentrix is seeking a Team Leader, Operations in the Philippines to supervise a group of call center associates, coach performance, and ensure service metrics are met.

This role requires an Associate's degree and 2–4 years' relevant experience, strong communication, and ability to lead under pressure while promoting company values. You will participate in team meetings, manage scheduling, and support continuous improvement across processes.