Operations Manager: Client Ops & Quality

TaskUs; Pasig; On-site; PHP 200,000 - 360,000; Full time

Job summary

TaskUs in Manila is seeking a detail-oriented Campaign Labeling Coordinator to support client campaigns through SOP creation, QA checks, and collaborative ops.

You will help translate client requirements into clear SOPs, monitor SLA adherence, and assist onboarding of new labelers, while upholding data security and privacy standards.

This role supports a DEI-focused, People First culture and offers opportunities for internal mobility across TaskUs locations.

Qualifications

• Familiar with creating and following Standard Operating Procedures (SOPs).
• Understanding of Service Level Agreements (SLAs) and quality metrics.
• Experience in gathering specifications and creating training examples (Gold Sets).
• Knowledge of data security, privacy, and confidentiality.
• Awareness of DEI and inclusive hiring practices.

Responsibilities

• Serve as primary contact for client teams on daily updates and questions.
• Translate client requirements into SOPs for labeling pods.
• Participate in performance reviews with status updates.
• Monitor labeling campaigns for SLA adherence and quality.
• Support Campaign Intake and onboarding of new labelers.
• Assist in creating and maintaining Gold Sets and SOPs.

Skills

SOPs familiarity

QA awareness

Client coordination

Data security awareness

DEI awareness

Project coordination

Job description

TaskUs in Manila is seeking a detail-oriented Campaign Labeling Coordinator to support client campaigns through SOP creation, QA checks, and collaborative ops.

You will help translate client requirements into clear SOPs, monitor SLA adherence, and assist onboarding of new labelers, while upholding data security and privacy standards.

This role supports a DEI-focused, People First culture and offers opportunities for internal mobility across TaskUs locations.