Operations Manager Campaign Manager

TaskUs; Pasig; On-site; PHP 200,000 - 360,000; Full time

Job summary

TaskUs in Manila is seeking a detail-oriented Campaign Labeling Coordinator to support client campaigns through SOP creation, QA checks, and collaborative ops.

You will help translate client requirements into clear SOPs, monitor SLA adherence, and assist onboarding of new labelers, while upholding data security and privacy standards.

This role supports a DEI-focused, People First culture and offers opportunities for internal mobility across TaskUs locations.

Qualifications

• Familiar with creating and following Standard Operating Procedures (SOPs).
• Understanding of Service Level Agreements (SLAs) and quality metrics.
• Experience in gathering specifications and creating training examples (Gold Sets).
• Knowledge of data security, privacy, and confidentiality.
• Awareness of DEI and inclusive hiring practices.

Responsibilities

• Serve as primary contact for client teams on daily updates and questions.
• Translate client requirements into SOPs for labeling pods.
• Participate in performance reviews with status updates.
• Monitor labeling campaigns for SLA adherence and quality.
• Support Campaign Intake and onboarding of new labelers.
• Assist in creating and maintaining Gold Sets and SOPs.

Skills

SOPs familiarity

QA awareness

Client coordination

Data security awareness

DEI awareness

Project coordination

Job description

Job Description:

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Key Responsibilities

1. Client Coordination and Communication

• Serve as the primary point of contact for client teams regarding daily campaign updates and operational questions.


• Assist in translating client requirements into clear instructions and Standard Operating Procedures (SOPs) for the labeling pods.


• Participate in regular performance reviews, providing updates on project status, throughput, and basic quality trends.

2. Campaign Monitoring and Quality Support

• Monitor the daily performance of assigned labeling campaigns to ensure they meet Service Level Agreements (SLAs).


• Review basic operational metrics (e.g., accuracy scores, throughput, and rework rates) to identify potential bottlenecks or common labeling errors.


• Help gather examples of \"edge cases\" or ambiguous data to seek clarification from the client.


• Conduct spot checks and QA the labeling work being performed.

3. Project Implementation and Resource Support

• Assist and support the Campaign Intake Process by gathering necessary documentation and assets for new project requests.


• Assist in the creation and maintenance of SOPs and \"Gold Sets\" (training examples) under the guidance of senior leadership.


• Assist and coordinate with the staffing team to ensure labeling pods are appropriately supported and that new labelers are onboarded to the specific project requirements.

4. Operational Adherence

• Ensure labeling teams are following the established Standard Operating Processes (SOPs).


• Maintain strict adherence to Data Security, Privacy, and Confidentiality protocols for all project data.


• Promote and model company CORE values within the project teams.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

Requirements: