Operations Manager (AU Operations)

Ramos Garcia and Associates Pty Ltd; Quezon City; Presencial; PHP 1 000 000 - 1 800 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free Breakfast

Free Lunch

13th-month pay

Government-mandated benefits

Leave credits

Growth-focused and supportive work环境

Resumo da oferta

Fig Advisory is seeking an experienced Operations Manager to oversee daily operations, drive process improvements, and ensure high-quality service delivery for Australian clients. This role requires hands-on leadership of multiple teams and a focus on performance, accountability, and operational excellence.

You will bridge Australian clients with Philippine-based teams, implement SOPs, manage KPIs, and support growth through effective planning, budgeting, and stakeholder communication.

Qualificações

• Proven experience in Operations Manager or similar leadership roles.
• Experience managing teams, workflows, and service delivery.
• Background in outsourcing or professional services is an advantage.
• Experience with Australian clients or international stakeholders is valued.
• Strong leadership, coaching, and conflict-resolution skills.
• Proficiency with Excel and common productivity tools.
• Excellent written and verbal English communication.
• Ability to work onsite in the Philippines on an Australian shift.

Responsabilidades

• Oversee daily business operations to ensure efficient workflows and timely service delivery.
• Develop and monitor operational plans aligned with objectives and client requirements.
• Establish clear processes, priorities, and performance expectations across teams.
• Monitor workload distribution and team capacity to maintain efficiency.
• Lead, supervise, and coach team leaders and employees to achieve targets.
• Manage client relationships and ensure service delivery meets expectations.
• Prepare and present operational reports and track KPIs.
• Identify and implement process improvements to reduce delays and costs.

Conhecimentos

Leadership

Outsourcing experience

English communication

Project management

MS Excel

CRM systems

Ferramentas

CRM systems

Workflow management tools

Microsoft Word

Microsoft PowerPoint

Descrição da oferta de emprego

Operations Manager – URGENT (AU Operations)

Fig Advisory | Onsite – Philippines | Full-Time | AU Shift

Join One of the 2026 Best Workplaces in the Philippines

Fig Advisory has officially been recognised as one of the GPTW 2026 Best Companies in the Philippines. We are building a high-performance team and looking for an experienced, results-driven Operations Manager who can lead teams, optimise business processes, and drive operational excellence.

About the Role

We are looking for a highly organised, strategic, and hands-on Operations Manager to oversee daily business operations, improve operational efficiency, and ensure the consistent delivery of quality services to our Australian clients.

This role is ideal for a professional with strong leadership, problem-solving, and process management skills, along with the ability to manage multiple teams, monitor performance, and implement operational improvements. The successful candidate should be commercially aware, accountable, and capable of making sound decisions while ensuring that business objectives and client expectations are met.

At Fig Advisory, our Operations Managers play a key role in bridging the gap between our Australian clients and internal teams. They ensure that people, processes, and resources are aligned to deliver reliable results, maintain high performance, and support sustainable business growth.

Key Responsibilities

Operations Management & Execution

• Oversee daily business operations to ensure efficient workflows, productivity, and timely service delivery

• Develop, implement, and monitor operational plans aligned with company objectives and client requirements

• Establish clear processes, priorities, and performance expectations across teams

• Ensure operational activities are completed accurately, efficiently, and within agreed deadlines

• Identify operational bottlenecks, risks, and inefficiencies and implement practical solutions

• Monitor workload distribution, resource utilisation, and team capacity to maintain operational efficiency

• Ensure operational procedures, policies, and service standards are consistently followed

• Take ownership of operational issues and drive them through to resolution

Team Leadership & Performance Management

• Lead, supervise, and support team leaders and employees to achieve operational targets

• Set clear expectations, responsibilities, and measurable performance indicators for team members

• Monitor productivity, attendance, work quality, and overall team performance

• Conduct regular performance reviews, coaching sessions, and operational check-ins

• Identify training needs and implement development initiatives to improve team capability

• Address performance concerns, workplace issues, and operational challenges promptly and professionally

• Promote a culture of accountability, discipline, ownership, collaboration, and continuous improvement

• Support workforce planning, recruitment requirements, onboarding, and employee retention in coordination with HR

• Build a high-performing team that consistently meets client expectations and company standards

Client Relationship & Stakeholder Management

• Serve as a key operational contact for Australian clients and internal stakeholders

• Build and maintain strong working relationships with clients, managers, and team leaders

• Monitor service delivery against agreed expectations, deadlines, and performance standards

• Proactively communicate operational updates, concerns, risks, and improvement opportunities

• Coordinate with clients to understand business priorities, workload requirements, and service expectations

• Address client concerns and operational escalations professionally and in a timely manner

• Ensure client feedback is documented, reviewed, and translated into actionable improvements

• Maintain clear communication between Australian clients and Philippine-based teams

Process Improvement & Quality Assurance

• Review existing workflows, systems, and procedures to identify opportunities for improvement

• Develop and implement standard operating procedures (SOPs), operational guidelines, and reporting frameworks

• Establish quality control measures to maintain consistent service delivery

• Analyse operational data, productivity reports, and performance metrics to identify trends and improvement areas

• Implement process improvements that reduce errors, delays, inefficiencies, and unnecessary costs

• Monitor compliance with internal policies, client requirements, and applicable operational standards

• Ensure documentation, reporting, and operational records are accurate and up to date

• Encourage continuous improvement, innovation, and the adoption of effective tools and technologies

Reporting, Planning & Business Performance

• Prepare and present regular operational reports to management, highlighting performance, challenges, and key achievements

• Track key performance indicators (KPIs), service delivery targets, productivity, and operational outcomes

• Analyse performance gaps and develop corrective action plans

• Assist with operational budgeting, resource allocation, and cost management

• Identify potential business risks and develop mitigation strategies

• Support management in strategic planning, business expansion, and operational decision-making

• Ensure operational priorities align with company goals, client commitments, and business growth plans

• Recommend practical solutions to improve profitability, service quality, and overall operational performance

Qualifications

Skills & Experience

• Proven experience as an Operations Manager, Operations Supervisor, Business Operations Manager, Service Delivery Manager, or similar leadership role

• Experience managing teams, workflows, service delivery, and day-to-day business operations

• Background in outsourcing, professional services, business support, construction, engineering, trades, or a similar service-oriented industry is an advantage

• Experience working with Australian clients or international stakeholders is highly regarded

• Demonstrated ability to manage multiple teams, competing priorities, and operational deadlines

• Strong leadership, people management, coaching, and conflict-resolution skills

• Experience developing SOPs, implementing process improvements, and managing operational change

• Proficiency in Microsoft Excel, Word, PowerPoint, and other business productivity tools

• Experience with project management platforms, CRM systems, workflow management tools, or reporting dashboards is an advantage

• Strong analytical, organisational, and problem-solving skills

• Ability to interpret operational reports, KPIs, and performance data to support business decisions

• Excellent written and verbal English communication skills

• Strong decision-making skills and the ability to resolve complex operational issues

• Ability to work independently, exercise sound judgement, and take ownership of results

• Willingness to work onsite in the Philippines on an Australian shift

Character & Work Ethic

We value people who demonstrate:

• Hunger – Continuously seeks opportunities to improve processes, develop people, solve problems, and achieve better business outcomes

• Discipline – Maintains high operational standards, follows established procedures, monitors performance consistently, and ensures accountability across teams

• Ownership – Takes responsibility for operational results, addresses challenges proactively, follows through on commitments, and drives issues to resolution

Compensation & Benefits

• Every Monday – Free Breakfast

• Every Friday – Free Lunch

• 13th-month pay

• Government-mandated benefits

• Leave credits

• Growth-focused and supportive work environment

Why Join Fig Advisory?

• Great Place to Work Certified

• Best Workplaces Philippines 2026

• Real office, real infrastructure, real team

• Work directly with Australian businesses and professionals

• Take ownership of operational performance and business outcomes

• Lead teams and contribute to a culture of accountability and continuous improvement

• Gain exposure to Australian business operations, service delivery, and management practices

• Career growth opportunities in Operations Leadership, Service Delivery, Business Management, and Strategic Operations

We are not a BPO or temp agency. We become an extension of our clients' businesses—and we look for leaders who operate with the same level of ownership, reliability, discipline, and professionalism.

Important: This is a full-time, onsite position in the Philippines working on an Australian shift. Work-from-home arrangements are not available.