Senior Operations Manager - BPO/Shared Services

Curran Daly & Associates; Makati; On-site; PHP 4,000,000 - 7,000,000; Full time

Job summary

Curran Daly & Associates in the Philippines seeks a Senior Operations Manager to establish and scale its Philippine operations. This hands-on, strategic leadership role focuses on building shared services capabilities, finance operations, and cross-functional collaboration to support rapid growth.

You will lead initial setup, oversee accounts payable and accounts receivable, and partner with Australian leadership to align operations with business objectives.

Qualifications

• Experience in shared services and finance operations.
• Startup-building experience, with ability to establish and scale operations from ground up.
• Experience supporting or managing Australian operations and engaging with Australian stakeholders.

Responsibilities

• Lead the establishment and development of Philippine operations from initial setup to team expansion and operational maturity.
• Oversee finance operations, focusing on accounts payable and accounts receivable, with growth to additional functions.
• Work closely with Australian leadership to align Philippine operations with business objectives, service expectations, and growth plans.
• Build, manage, and develop teams while fostering accountability, collaboration, and a high-performance culture.
• Establish operational processes, workflows, and performance standards for efficient service delivery and scalability.
• Create a strong operational foundation to support business growth and future expansion.

Job description

Work Arrangement: Initially full-time onsite, with potential for hybrid flexibility. Mondays Fridays, AU Shift/Day Shift in PH

About the Role

Our client is seeking an experienced Senior Operations Manager to establish, build, and scale its Philippine operations. This is a strategic leadership opportunity for a hands‑on professional with a strong background in shared services, finance operations, and cross‑functional management.

The successful candidate will lead the initial setup of Philippine operations, oversee core business functions, and build a scalable operating model to support the company's growth. The role offers a clear path to a Country Lead or Country Head position.

Key Responsibilities

• Lead the establishment and development of Philippine operations, from initial setup to team expansion and operational maturity.
• Oversee finance operations, initially focusing on accounts payable and accounts receivable, while preparing to support additional business functions as the operation grows.
• Work closely with Australian leadership and stakeholders to align Philippine operations with business objectives, service expectations, and growth plans.
• Build, manage, and develop teams while fostering accountability, collaboration, and a high-performance culture.
• Establish operational processes, workflows, and performance standards to ensure efficient service delivery and scalability.
• Build a strong operational foundation to support business growth and future expansion.

Requirements

• College Degree
• Strong operations experience in shared services, finance operations, ideally within the facilities management industry.
• Demonstrated experience overseeing finance operations, particularly accounts payable and accounts receivable, or managing multiple functions, including finance, accounting, and HR.
• Startup‑building experience, with the ability to conceptualize, establish, and scale operations from the ground up.
• Experience supporting or managing Australian operations, including direct engagement with Australian stakeholders.