Operations Manager APAC_ Invoice Processing And Inquiry Management

Merck Group; Taguig; On-site; PHP 900,000 - 1,600,000; Full time

Job summary

Merck Group is seeking an experienced Invoice Processing and Inquiry Management Operations Manager to oversee end-to-end invoice processing. You will lead a team responsible for timely, accurate processing, resolving discrepancies, and maintaining policy compliance across ERP systems.

The role requires a strong leader with deep accounts payable knowledge, KPI development, and collaboration with procurement and finance to drive efficiency and accuracy.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• 10+ years of experience in accounts payable or invoice processing, with at least 5 years in a managerial role.
• Strong knowledge of accounts payable processes, invoice matching (2-way/3-way matching), and ERP systems (e.g., SAP, Oracle).
• Experience with process optimization and implementing automation tools.
• Excellent problem-solving, organizational, and analytical skills.
• Strong communication and interpersonal skills to effectively interact with team members, vendors, and stakeholders.

Responsibilities

• Lead the invoice processing team to ensure accuracy, timeliness, and productivity.
• Coach performance evaluations and provide development opportunities for team members.
• Oversee day-to-day invoice processing activities including matching, coding, approvals, and payments.
• Ensure compliance with internal controls, policies, and regulatory requirements.
• Develop KPIs to monitor and improve operational efficiency and accuracy.
• Resolve escalated issues related to invoice discrepancies and vendor communications.
• Identify opportunities to improve processes and implement automation to streamline workflows.
• Collaborate with procurement and finance to resolve root causes of recurring issues.

Skills

Leadership

Team management

Accounts payable

ERP systems

Process optimization

Vendor management

Communication skills

Problem solving

Education

Bachelor's degree

Tools

SAP

Oracle

Job description

Job Description

Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Your Role

As a vibrant science and technology company, we believe in science as a force for good. We make a positive difference in millions of people´s lives every day. Our passion for science and technology is what drives our more than 64,000 employees across 66 countries to find solutions to some of today’s toughest challenges and create more sustainable ways to live.

Job Summary

We are seeking a detail-oriented and results-driven Invoice Processing and Inquiry Management Operations Manager to oversee and optimize the end-to-end invoice processing function. This role involves managing a team responsible for timely and accurate processing of invoices, resolving discrepancies, and maintaining compliance with company policies and regulations. The ideal candidate will have strong leadership skills, deep knowledge of accounts payable processes, and experience working with ERP systems to drive efficiency and accuracy in invoice processing operations.

Key Responsibilities

Team Leadership & Development

• Manage and lead the invoice processing team, ensuring high levels of accuracy, timeliness, and productivity.
• Provide coaching, performance evaluations, and professional development opportunities for team members.
• Foster a collaborative and results-oriented team culture.

Operational Oversight

• Oversee the day-to-day operations of invoice processing, including invoice matching, coding, approvals, and payment processing.
• Monitor and ensure compliance with internal controls, company policies, and regulatory requirements.
• Develop and maintain key performance indicators (KPIs) to track and improve operational efficiency and accuracy.
• Handle escalated issues related to invoice discrepancies, vendor communication, and payment processing.

Process Optimization

• Identify opportunities to improve processes, reduce errors, and enhance the efficiency of invoice processing workflows.
• Partner with cross-functional teams, including procurement and finance, to resolve root causes of recurring issues.
• Implement automation and technology solutions where applicable to streamline operations.

Stakeholder Collaboration

• Serve as the primary point of contact for internal and external stakeholders regarding invoice processing inquiries.
• Collaborate with vendors to resolve invoice-related issues and ensure smooth processing.
• Work closely with the accounts payable, procurement, and finance teams to ensure alignment and timely payments.

System Management & Reporting

• Maintain deep expertise in ERP systems, ensuring the team leverages system functionality effectively for invoice processing.
• Provide regular reports on processing metrics, issues, and resolutions to senior management.
• Ensure data accuracy and integrity in all invoice-related transactions and records.

Who Your Are

Education: Bachelor’s degree in Operations, Business Administration, Finance, or a related field

Qualifications And Experience

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• 10+ years of experience in accounts payable or invoice processing, with at least >5 years in a managerial role.
• Strong knowledge of accounts payable processes, invoice matching (2-way/3-way matching), and ERP systems (e.g., SAP, Oracle).
• Experience with process optimization and implementing automation tools.
• Excellent problem-solving, organizational, and analytical skills.
• Strong communication and interpersonal skills to effectively interact with team members, vendors, and stakeholders.

Key Competencies

• Leadership & Team Management: Ability to inspire and guide teams toward achieving goals.
• Analytical Thinking: Ability to analyze data, identify trends, and implement solutions.
• Problem Solving: Expertise in resolving operational and technical issues across Accounts Payable, Purchase Orders, Vendor Master Data, and Travel & Expense processes within ERP systems.
• Stakeholder Engagement: Ability to build and maintain strong relationships with internal and external partners.
• Process Improvement: A continuous improvement mindset with experience streamlining processes in finance and technical operations.

What we offer:

We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!