Accounting Controls & Analysis Team Lead

Merck Group; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Merck Group in the Philippines is seeking an experienced Accounts Payable Supervisor to lead a dedicated AP team within our global shared services framework.

You will oversee daily AP operations, ensure SLA adherence, mentor staff, and drive continuous improvement initiatives while coordinating with internal stakeholders to resolve escalations and deliver accurate month-end closures.

Qualifications

• 5+ years in Accounts Payable end-to-end operations.
• Minimum 4 years in supervisory or team lead roles.
• Graduate in Accounting, Business Administration or related fields.
• Experience in shared services or BPO preferred.
• Strong reporting and analytics capabilities with ERP exposure.

Responsibilities

• Supervise direct reports assigned to Accounts Payable tasks to ensure efficiency and meet a high quality of service according to SLA.
• Plans and prepares daily operational activities and priorities, contingency plans and work schedules of the Team ensuring coverage in key areas.
• Manage and resolves escalated customer complaints or queries within the turn-around time agreed.
• Monthly review of KPI reports to track the Team's Performance. Execute corrective actions to maintain adherence to KPIs.
• Oversees AP Month-end activities and ensures accurate and timely submission of reports and other requirements.
• Manage and communicate individual associate performance and areas for improvements. Do regular coaching and mentoring to ensure associate growth and development.
• Execute training or arrange training requirements as deemed necessary. Review and update training plan and training materials for new hire to ensure coverage of whole process and country specific requirements.
• Manage behavioral issues of Team and recommends appropriate corrective action.
• Able to drive process improvements and projects to align with the Organization's objectives.
• Provide operational visibility to management and key stakeholder thru periodic operational performance review.
• Collaborate with other internal or external Teams to address operational issues and challenges.
• Drive SOP, Policy and Work Instruction completion and regular updates for compliance.
• Execute other tasks and projects that may be assigned.

Skills

Reporting analytics

Team leadership

Stakeholder management

Process improvement

Education

Accounting / Business Administration degree

Tools

SAP

Oracle

Ariba

Job description

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you've got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Your Role

• Supervise direct reports assigned to Accounts Payable tasks to ensure efficiency and meet a high quality of service according to Service Level Agreements (SLA) set.
• Plans and prepares daily operational activities and priorities, contingency plans and work schedules of the Team ensuring coverage in key areas
• Manage and resolves escalated customer complaints or queries within the turn-around time agreed.
• Monthly review of Key Performance Indicators (KPI) reports to track the Team's Performance. Execute corrective actions to maintain adherence to KPIs.
• Oversees AP Month-end activities and ensures accurate and timely submission of reports and other requirements.
• Manage and communicate individual associate performance and areas for improvements. Do regular coaching and mentoring to ensure associate growth and development.
• Execute training or arrange training requirements as deemed necessary. Review and update training plan and training materials for new hire to ensure coverage of whole process and country specific requirements.
• Manage behavioral issues of Team and recommends appropriate corrective action.
• Able to drive process improvements and projects to align with the Organization's objectives.
• Provide operational visibility to management and key stakeholder thru periodic operational performance review.
• Collaborate with other internal or external Teams to address operational issues and challenges.
• Drive SOP, Policy and Work Instruction completion and regular updates for compliance.
• Execute other tasks and projects that may be assigned.

Who You Are

• Capable in providing high quality reporting and advanced analytics to enable data driven decision making
• With extensive background and experience in Accounting concepts and reports analysis, GRIR/Vendor Account and other account codes reconciliation.
• Keen on financial data and information thru analysis and able to identify accounting irregularities.
• Experience working in a shared service center preferred
• Demonstrates strong expertise and knowledge working with SAP, Oracle, Ariba or other ERP systems
• Good communication (oral and written) and Interpersonal skills with ability to work collaboratively with both internal and external stakeholders to achieve the organization's objective
• Demonstrates strong leadership and behavioral skills --such as coaching, interview, strategic decision making, negotiation skills, etc.
• Proven experience effectively working with direct reports on career development and making a positive impact on team morale, sense of belonging and participation
• Able to provide appropriate technical and inquiry support to internal customers or end users
• Has an experience working within a Shared Services Center or BPO environment is preferable.

Education / Work Experience

• Has at least 5 years of experience in Accounts Payable end to end operations (Invoice Processing, Payments, Issue Resolution and Reporting and Reconciliation) with minimum of 4 years of supervisory/Team Lead experience
• A graduate of Accounting, Business Administration or other neighboring business-related fields.

What we offer:

We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!