Operations Manager/Account Manager

Lewis Personnel Management; Philippines; On-site; PHP 1,000,000 - 1,700,000; Full time

Job summary

Lewis Personnel Management is seeking an experienced Operations Manager to oversee daily operations, recruitment, onboarding, client management, and process improvements for US-based clients across multiple time zones. The role emphasizes organization, process discipline, and strong leadership.

You will drive SOP development, KPI tracking, and vendor/partner coordination, conduct initial VA interviews, and ensure smooth onboarding of clients and teams. Onsite work is preferred in the Philippines.

Qualifications

• Proven experience as an Operations Manager or in a similar leadership role.
• Strong background in operations management, process improvement, and team leadership.
• Experience managing end-to-end recruitment and onboarding processes.
• Excellent verbal and written English communication skills.
• Comfortable interacting with US-based clients across multiple time zones.
• Knowledge of CRM platforms and operational management tools.
• Experience creating, documenting, and improving business processes and SOPs.
• Willing to work onsite (preferred).

Responsibilities

• Manage end-to-end operations, including recruitment, onboarding, and ongoing team management.
• Develop, implement, and maintain Standard Operating Procedures (SOPs).
• Oversee daily operations, team performance, and KPI tracking.
• Conduct initial interviews for Virtual Assistant (VA) candidates for Legal Practice Flow.
• Coordinate regularly with partners and internal stakeholders.
• Attend client meetings and interviews as the primary operations representative.
• Conduct weekly check-ins and performance reviews with VAs.
• Manage client onboarding and client-facing operational processes.
• Ensure smooth communication and coordination with US-based clients across different time zones.
• Drive operational efficiency through process improvements and best practices.

Skills

Operations management

Leadership

Process improvement

Recruitment

Onboarding

Team management

KPI tracking

English communication

US client coordination

SOP development

Tools

CRM platforms

Job description

We are looking for an experienced Operations Manager to oversee daily operations, recruitment, onboarding, client management, and process improvements. The ideal candidate is highly organized, process-driven, and confident in working with US-based clients across different time zones.

Key Responsibilities

• Manage end-to-end operations, including recruitment, onboarding, and ongoing team management.
• Develop, implement, and maintain Standard Operating Procedures (SOPs).
• Oversee daily operations, team performance, and KPI tracking.
• Conduct initial interviews for Virtual Assistant (VA) candidates for Legal Practice Flow.
• Coordinate regularly with partners and internal stakeholders.
• Attend client meetings and interviews as the primary operations representative.
• Conduct weekly check-ins and performance reviews with VAs.
• Manage client onboarding and client-facing operational processes.
• Ensure smooth communication and coordination with US-based clients across different time zones.
• Drive operational efficiency through process improvements and best practices.

Ideal Candidate

• Proven experience as an Operations Manager or in a similar leadership role.
• Strong background in operations management, process improvement, and team leadership.
• Experience managing end-to-end recruitment and onboarding processes.
• Excellent verbal and written English communication skills.
• Comfortable interacting with US-based clients and working across multiple time zones.
• Strong leadership, organizational, and problem-solving abilities.
• Knowledge of CRM platforms and operational management tools.
• Experience creating, documenting, and improving business processes and SOPs.
• Legal industry experience is not required, but candidates with operations experience are highly preferred.
• Willing to work onsite (preferred).

Preferred Qualifications

• Experience managing remote teams or Virtual Assistants.
• Ability to analyze KPIs and implement performance improvement initiatives.
• Strong client relationship management skills.
• Highly proactive, detail-oriented, and capable of handling multiple priorities in a fast-paced environment.